Information System, Work and Organizational Design

This book contains 28 research papers selected from the 140 papers presented at the Berlin conference in July 1989. They focus principally on the relationship between the design of information systems on the one hand, and the design of work processes on the other. Important normative questions that need to be addressed in this context include: Where should the (re)design process begin? Should work and organization design drive information system design, or the other way round? Perhaps they are best not separated in this way? Should an information system be designed in a way that enables people to change the distribution of tasks between themselves and the information system? How can the different interests of the various stakeholders be accommodated in an appropriate design of the socio-technical system? Who should perform what tasks in the design process? This book reports on research and experiments with design processes aimed at answering these basic questions.
 
This book contains 28 research papers selected from the 140 papers presented at the Berlin conference in July 1989. They focus principally on the relationship between the design of information systems on the one hand, and the design of work processes on the other. Important normative questions that need to be addressed in this context include: Where should the (re)design process begin? Should work and organization design drive information system design, or the other way round? Perhaps they are best not separated in this way? Should an information system be designed in a way that enables people to change the distribution of tasks between themselves and the information system? How can the different interests of the various stakeholders be accommodated in an appropriate design of the socio-technical system? Who should perform what tasks in the design process? This book reports on research and experiments with design processes aimed at answering these basic questions.