The prospect of improving your management focus, sharpening your processes, updating your technology and saving money sounds too good to be true, but this guide aims to help steer managers through the pitfalls of outsourcing. It covers everything from the strategic drivers to the practicalities of implementation and ongoing management so that you can capitalize on the opportunities.
Reihe
Sprache
Verlagsort
Verlagsgruppe
Zielgruppe
Für höhere Schule und Studium
Für Beruf und Forschung
Illustrationen
Maße
Höhe: 245 mm
Breite: 190 mm
Dicke: 10 mm
Gewicht
ISBN-13
978-0-340-85050-3 (9780340850503)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Klassifikation
Ian Benn is Managing Director of the marketing consultancy, Brass Consulting. He has been in the IT industry for 20 years. Ian is a regular speaker and writer on both business and technology. Jill Pearcy has 15 years' experience of business communications as a PR consultant. She now heads up public relations for Unisys Ltd where she manages the external communications strategy for major outsourcing projects.
What is outsourcing?: defining outsourcing and challenging the accepted definition; outsourcing versus managed services; types and degrees of outsourcing; IT outsourcing; business process outsourcing; business service provision. Background and strategy: core competence and the rise of outsourcing; benefits of outsourcing; effect on customer experience; outsourcery - balance sheet tricks; costs and forward investment; risks in outsourcing. Implementation issues: transition processes; employee loyalty; development and training; legal issues; service level agreements; relationship skills; relationship versus method; metrics for determining success. Cultural and industry sector differences: public sector versus private sector; pharmaceuticals versus finance; regulatory considerations; cost of complexity in legal frameworks; jobs for life. Future trends.
