A HANDBOOK OF COMMERCIAL CORRESPONDENCE; CONTENTS; Introduction; 1. Structure and presentation; 2. Content and style; 3. Enquiries; 4. Replies and quotations; 5. Orders; 6. Payment; 7. Complaints and adjustments; 8. Credit; 9. Banking; 10. Agents and agencies; 11. Transportation and shipping; 12. Insurance; 13. Electronic correspondence; 14. Miscellaneous correspondence; 15. In-company communications; 16. Personnel appointments; Index
