Effective Organizational Behaviour

This work is part of a series of high-quality management-training texts allying student-centred learning to core business knowledge. Each text provides a complete resource for managers, trainers and students of business who are studying at NVQ levels 4 and 5. In each of the main functional areas of business the books take a highly-developed activity-based approach to learning and link key generic management skills to underpinning knowledge and concepts. This book presents a realistic picture of people working in organizations in an attempt to understand their behaviour and to provide managers with the tools and insights necessary to create an effective organization.