Different kinds of people; 1; Working in travel and tourism;2; Being friendly and helpful;3; When in Rome ...;4; Dealing with enquiries; International travel; 5; Different ways of travelling; 6; Asking questions; 7; Taking a booking; 8; The best way to get there; 9; Around the world; 10; Organising a trip; Phone calls; 11; Using the phone; 12; How may I help you?; 13; Answering enquiries; 14; Taking messages; Food and drink; 15; Good morning!; 16; Explaining dishes; 17; May I take your order?; 18;Drinks, snacks and desserts; 19; Eating habits; 20; Welcome to our restaurant!; Letters and faxes; 21; Responding to enquiries; 22; Confirming reservations; 23;; Avoiding mistakes; 24; We are very sorry ...; Accommodation; 25; Reservations; 26; Checking in; 27; Facilities: Enjoy your stay!; 28;Giving information; 29 The best hotel for you ...; 30; The perfect hotel; Money; 31; How would you like to pay?; 32; Changing money; 33; Explaining the bill; 34; Is service included?; Travelling around; 35 To and from the airport; 36; Local knowledge; 37; Offering and requesting; 38; Car rental; 39; Motoring; 40; The best way to get there; Problems; 41; Is there anything I can do?; 42; Dealing with complaints;;43; Better safe than sorry; 44; Difficult customers?; Attractions and activities; 45; Seeing the sights; 46; Making suggestions and giving advice; 47; Sun, sea and sand?; 48; History and folklore; 49; A nice day out; 50; The future of tourism; Communication activities
