Frontline Management Excellence
Beschreibung
Without top-notch supervision, a business can become hobbled by confusion, halfhearted enthusiasm, and second-rate results. Effective frontline managers are the vital link between ideas and results, between what's planned and what's produced. They inspire the best attitudes and efforts from others.
In Frontline Management Excellence: Practical Methods That Produce Remarkable Results, Charles Watson wastes no time getting to the key elements of effective, frontline management. Avoiding abstract theories, he recounts incidents from the work lives of successful supervisors and managers, showing how they thought and what they did-and the results that followed. This short, highly readable resource opens a window to the mindsets and methods of highly effective managers.
Weitere Details
Person
Inhalt
- Intro
- Copyright
- Note on Cover Design
- Title Page
- Dedication
- Table of Contents
- Epigraph
- Introduction
- How to Benefit Most from This Book
- Perspectives
- 1 The Work of a Manager
- 2 Make Yourself Trustworthy
- Climates of Achievement and Satisfaction
- 3 Create a Climate of Congeniality
- 4 How to Earn Respect
- 5 Manage with Integrity
- 6 Treat People Right
- Tendencies and Mindsets that Matter
- 7 Be a Service-Oriented Manager
- 8 Why Care About Feeling?
- 9 Have Deep Respect for People
- 10 When You Make a Mistake, Admit It
- 11 See Beyond the Obvious
- Purpose-Driven Management Skills
- 12 Focus on Creating Value
- 13 Promote Quality-Mindedness
- 14 Make Your Expectations Clear
- 15 The Motivating Power of Goals
- 16 Planning for Goal Achievement
- Leadership in Action
- 17 Five Ways to Inspire Employees
- 18 How Closely Should You Supervise?
- 19 Empower People to Perform
- 20 Avoid the Careless and Unthinking
- 21 Safety Practices That Work
- Expand Employee Abilities
- 22 How to Orient a New Employee
- 23 How to Teach Job Skills
- 24 Improve Capabilities through Coaching
- 25 Correct with Compassion
- Group Dynamics
- 26 How Group Norms Affect Behavior
- 27 The Elements of an Effective Group
- Effective Interpersonal Communication
- 28 Beneath the Surface of Communication
- 29 Harness the Power of Listening
- 30 How to Be a Good Listener
- Bringing About Improvements
- 31 Meet the Challenge of Change
- 32 Be the Boss You'd Like to Work For
- About the Author
- Let's Take the Next Step Forward
