The EQ Leader

Chapter 1 Leadership: What Do We Really Know about Leadership? 1

The Leadership Explosion 2

Leadership: What's the Status? 4

Promoting Leaders from Within 5

Yesterday's Leaders 6

Today's Leaders 7

Tomorrow's Leaders 9

Good Leader, Bad Leader 9

Chapter 2 What Have We Learned about Leadership? 13

Defining Leadership 14

Measuring Leadership 15

Political Leaders 16

Understanding the Ideal Political Candidate 16

How Researchers Have Looked at Leadership 20

Chapter 3 Leadership: Why Emotional Intelligence? 25

The Evolution of Intelligences 26

What Is IQ? 28

What Is Emotional Intelligence? 28

How Does the MSCEIT Relate to Leadership? 33

The Self-Report of Emotional Intelligence 35

Other Models 38

Can Self-Reporting Emotional Intelligence Be Valid? 38

Self-Report Emotional Intelligence, IQ, Personality, and Work Performance 39

Chapter 4 Emotional Contagion 43

Spreading Emotions @work 45

Emotional Temperature 46

A Tale of Two Leaders 47

What Does the Research Say about Emotional Contagion? 51

How Does a Leader's Emotional Intelligence Affect Others? 53

Part I The Building Blocks of Emotional Intelligence 55

Chapter 5 Self-Perception: Know Thyself 57

Emotional Self-Awareness: Know Your Feelings 59

Changing Your Perception of Stress 61

Looking at Self-Awareness and Self-Regard 62

How Does Self-Regard Relate to Leadership? 63

Self-Regard and Toxic Leadership 66

Does Leader Self-Perception Relate to Subordinates' Performance? 67

Discovering Your Self-Regard 68

Emotional Self-Regard: What to Do about It 69

Know Thyself-Self-Actualization 70

Gauging Self-Actualization 72

Part II Self-expression and Leadership 75

Chapter 6 Self-Expression: Communication through Words and Action 77

Your Emotional Expression 79

What Emotions Motivate Your Staff? 83

How Can You Better Express Yourself? 85

Asserting Yourself 85

How Assertiveness Impacts Leaders across Cultures 87

Becoming More Independent 90

Part III Interpersonal Abilities and Leadership 95

Chapter 7 Interpersonal: Creating the Bonds of Trust 97

Developing Your Interpersonal Skills 99

The Importance of Influence 100

What Leaders Need to Know about Empathy 104

How Important Is Empathy in a Leader? 107

Empathy and Emerging Leaders 107

Empathy and Gender 109

Empathy around the World 110

Empathy: What Can We Do about It? 111

Social Responsibility and Work 115

What about the Bottom Line? 117

Social Responsibility Internationally 118

Increasing Your Social Responsibility 119

Part IV Decision Making and Leadership 123

Chapter 8 Making Better Decisions: Emotionally 125

Trusting Your Instincts 125

Problem Solving 126

The Mood You're In 128

The Mood You Create 129

How Those "Incidental" Emotions Can Affect You 130

The Influence of Positive Emotions 132

The Direct Effects of Emotion 136

What about the Object of the Decision? 137

Making Decisions: Feelings versus Calculations 140

How Subjective Are Our Feelings? 141

Deciding with Feelings or Logic 142

Emotional Decision Making and the Brain 143

Making Strategic Business Decisions 144

Decision Making and Reality Testing: Which Emotions When? 145

Impulse Control and Decision Making 147

Part V Stress Management and Leadership 151

Chapter 9 Stress Management and Leadership 153

Stress Tolerance and Leadership 157

How Can You Better Manage Your Time? 159

The Half-Full Glass 160

Part VI

Chapter 10 THE Four PILLARS OF SUCCESSFUL

Leadership:development of the Model 165

The Four Pillars of Successful Leadership: Developing the Model 167

Developing the Four-Pillar Model: Theories of Leadership 168

Developing the Four-Pillar Model: Collecting and Analyzing the Data 170

The Four Pillars 174

Emotional Intelligence and Derailers 177

Chapter 11 Pillar I: Developing Authenticity 181

Authenticity 181

Becoming a More Authentic Leader 182

Becoming More Authentic 184

Summary 193

Example of Authentic Leadership 194

Being Real and the Culture of Reality TV 195

Why Is This Relevant to Leadership? 196

Chapter 12 Pillar II: Developing Leader Coaches 199

Coaching 199

What Is a Coaching Leader? 201

Better Conversations 202

Develop Strengths 203

Emotional Skills 204

Example of Coaching Leadership 209

Chapter 13 Pillar III: Developing Insight 213

Insight 213

Discovering Your Purpose 215

Communicating the Purpose 216

What Is an Insightful Leader? 217

Self-Actualization 217

Chapter 14 Pillar IV: Developing Innovation 227

Innovation 227

Examples of Innovative Leaders 229

What Is an Innovative Leader? 231

Self-Actualization 231

Case Example: The MHS Hackathon 238

What Do Participants Produce? 240

Developing the Ideas 242

Chapter 15 What 360s Can Tell Us about Leaders and Potential Leaders 243

How Can We Better Assess High Potentials or Emerging Leaders? 243

How Do Self versus Others Leadership EQ 360

Ratings Compare? Or Do Leaders Overrate Themselves? 248

International Trends in Leadership 254

How the Countries Ranked 257

Emotional Intelligence and the GLOBE Theory 258

Leadership Orientations and Emotional Intelligence 261

Chapter 16 Entrepreneurial Leadership and EQ 265

The EQ Leader: Entrepreneurial CEOs 265

Succeeding in a Small Enterprise: Success Running a Dentist Office 270

What Does It Take to Be an Entrepreneur? 272

Musician Entrepreneurs 274

Chapter 17 Some New Things We're Learning about Leadership 283

This Chapter 283

Neuroscience and Leadership 284

How Do We Manage Change? 287

How Gen Zers Will Impact the Workplace 290

How Does the Servant Leader Model Relate to Emotional Intelligence? 293

Leading from the Top: Effective Boards of Directors 297

What Can We Learn from Unusual Leaders? 302

Using the Four Pillars 306

Investing in Improving Leaders' Emotional Intelligence 306

A Study Increasing Leaders' Emotional Intelligence 308

Emotional Intelligence Training in Organizations 310

Notes 311

Acknowledgments 333

About the Author 335

Index 337