Chapter 1 Introduction to the Service Industry , Chapter 2 Wholesale Trade , Chapter 3 Retail Trade, Chapter 4 Warehousing , Chapter 5 OSHA and Its Regulations, Chapter 6 Safety and Health Management, Chapter 7 Safety Hazards, Chapter 8 Health Hazards, Chapter 9 Chemical Hazards, Chapter 10 Compressed Gases, Chapter 11 Controls and PPE, Chapter 12 Emergencies, Chapter 13 Ergonomics, Chapter 14 Fire Hazards Guidelines, Chapter 15 Hand Tools, Chapter 16 Ladder Safety, Chapter 17 Lifting, Chapter 18 Machine Safety, Chapter 19 Material Handling , Chapter 20 Powered Industrial Trucks (aka Forklifts), Chapter 21 Workplace Security and Violence, Chapter 22 Slips and Trips. Chapter 23 Other Hazards, Chapter 24 Summary.