Benchmarks in Hospitality and Tourism
1. Auflage
Erschienen am 19. September 2002
176 Seiten
978-1-136-79906-8 (ISBN)
Beschreibung
How much money is your business wasting? How good is the service you deliver?This pioneering book will familiarize you with benchmarking techniques that can be used to gauge and improve the performance of hospitality and tourism businesses anywhere! With compelling case studies drawn from hotel management, environmental systems, and desti
Weitere Details
Auflage
1. Auflage
Sprache
Englisch
Verlagsort
London
Großbritannien
Verlagsgruppe
Taylor & Francis Ltd
Zielgruppe
Für höhere Schule und Studium
Dateigröße
5,47 MB
ISBN-13
978-1-136-79906-8 (9781136799068)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Klassifikation
Weitere Ausgaben
Inhalt
Introduction Benchmarking the Benchmarks Articles An Overview of Benchmarking Literature: Its Strengths and Weaknesses Guest Satisfaction Barometer and Benchmarking: Experiences from Austria A Heuristic Model for Benchmarking SME Hotel and Restaurant Business on the Internet Development Opportunities for a Tourism Benchmarking Tool-The Case of the Tyrol Benchmarking Best Practice in Hotel Front Office: The Western European Experience Managing Quality in Hotel Excelsior Serviced Accommodation, Environmental Performance and Benchmarks Environmental Management Systems for Caribbean Hotels and Resorts: A Case Study of Five Properties in Jamaica Index Reference Notes Included
