Executive summary. ix
About the authors. xvii
Chapter 1: Knowledge management strategies and frameworks for the post-COVID world
By Nick Milton, director and co-founder, Knoco Ltd
Introduction. 1
The four main scenarios. 1
KM strategies for a new world. 4
How KM operated during lockdown and remote working. 5
A KM framework for a hybrid organization. 8
Conclusions. 9
Chapter 2: Adapting legal knowledge management to the hybrid workplace
By Chris Boyd, chief operating officer, and Amy Halverson, director of knowledge management, research and information services, Wilson Sonsini Goodrich & Rosati
Introduction. 11
The new legal workplace will be a hybrid one. 11
KM resources and practices will be key to making the hybrid workplace succeed. 14
Preparing KM for a hybrid future by cultivating connections. 16
Leveraging fully remote learnings to optimize KM for a hybrid world. 17
Chapter 3: Social KM in a time of COVID.and beyond
By Ian Rodwell, head of client knowledge and learning, Linklaters LLP
The role of social KM. 19
The impact of COVID-19 on social KM. 21
"Rewilding" social KM in a COVID-emergent world. 23
Concluding thoughts. 25
Chapter 4: Knowledge management 2.0 - after the perfect storm, sailing with AI to new discoveries
By Joe Cohen, UKIME head of innovation, and Andrea Miskolczi, Europe director of innovation, Dentons
A perfect storm?. 27
Keeping the good. 28
Embracing the new. 29
Beyond the old. 31
Chapter 5: Data-driven knowledge-based management
By Jonna Vainikainen, business process manager, Castrén & Snellman Attorneys Ltd
The evolving role of knowledge management. 33
Data quality - good enough and fit for purpose. 34
Ensuring good-quality data - metrics and evaluation. 36
The rising era of data-driven technologies and automatization. 37
Legal industry trends call for good-quality data. 40
Conclusion. 42
Chapter 6: Legal technology and knowledge management
By Elisabeth Cappuyns, director of knowledge management, DLA Piper LLP (US)
Context. 43
Developing trends. 44
Overview of legal technology tools. 45
Additional considerations. 49
Conclusion. 51
Chapter 7: Artificial intelligence and automation
By James Loft, COO, Rainbird Technologies
Artificial intelligence and automation in knowledge-driven industries. 53
Unlocking automated decisioning. 54
The combination of human potential and artificial intelligence. 55
Technology ecosystems that support business growth. 57
Chapter 8: Search
By Jon Beaumont, senior manager of knowledge management, Shearman & Sterling LLP
Introduction. 61
Previously. 61
Location and content. 62
Basic approaches. 63
Knowledge, data, and systems. 65
Users and solutions. 67
Results. 69
The future. 71
Chapter 9: Digital transformation, knowledge management, and cybersecurity in the post-COVID era
By Tiffany M. O'Neil, director of KM and technology innovation, and James G. Perkins, chief operating officer and chief compliance officer, Procopio, Cory, Hargreaves & Savitch LLP
Introduction. 73
Digital mastery. 74
Knowledge management and technology innovation. 78
Cybersecurity. 79
Protecting against attacks. 80
Conclusion. 84
Chapter 10: KM and innovation in law firms and legal departments: twins separated at birth?
By Gordon Vala-Webb, thought leader, speaker/author, and innovation professional
Who is doing what?. 87
Long live KM. 88
Inter-connections between KM and innovation. 88
Similarities. 89
Gaps. 91
New order of things. 92
Chapter 11: Hybrid competitive intelligence - gathering intel remotely
By Mark Gediman, senior research analyst, Alston & Bird, LLP, and Kevin Miles, manager, research services, Norton Rose Fulbright
Transitioning to a hybrid environment - cultural shifts. 93
Strengths and opportunities. 94
Managing expectations in a hybrid environment. 95
Use of virtual tools. 98
Ethics and CI are not mutually exclusive. 100
Summing up. 102
Chapter 12: Retaining KM talent
By Tara Pichardo-Angadi, head of knowledge (EMEA), Norton Rose Fulbright LLP
Introduction. 103
Hiring. 103
Developing. 105
Moving. 108
Conclusion. 110
Chapter 13: Inclusion and diversity in knowledge: raising awareness and embedding best practice post-COVID
By Orla Bingham, service owner, content development, and Katherine Lang, senior knowledge lawyer and London knowledge lead, Baker McKenzie
Inclusive training. 113
Inclusive language. 115
Inclusion of all colleagues. 117
Allyship. 117
Bringing your whole self to work. 118
Returning to the workplace. 119
What next?. 120
Chapter 14: Building and managing a truly global research team post-COVID
By Kathy Skinner, director of research, White & Case LLP
Changes to research teams post-COVID and their impact on global team-building and alignment. 123
What are the biggest long-term challenges and what organizational support do you need to address them?. 124
What new opportunities can your team realize in this changed environment?. 129
Chapter 15: Law firm knowledge management and the metaverse
By Anthony J. Rhem, CEO and principal consultant, AJ Rhem & Associates Inc.
Introduction. 131
Metaverse drivers for law firm knowledge management. 132
Legal research in the metaverse. 133
Law firm collaboration in the metaverse. 135
Legal and ethical issues of law firm KM in the metaverse. 136
The metaverse and knowledge continuity in law firms. 136
Conclusion and key points to consider. 137
About Globe Law and Business. 139
