Diversity and Inclusion in Quality Patient Care

Part I. Bias in Health Care.- Chapter 1. Introduction.- Chapter 2. The Inconvenient Truth About Unconscious Bias in the Health Professions.- Chapter 3. Microaggressions.- Chapter 4. Gender Bias- An Undesirable Challenge in Health Professions and Health Care.- Chapter 5. Impact of Bias on Global Health Care.- Chapter 6. Cultural Competence and the Deaf Patient.- Chapter 7. Transgender.- Chapter 8. Unconscious Bias in Action.- Part II. Patient Cases.- Chapter 9. African-American Patient.- Chapter 10. African-American Patient: Bias in Women's Health.- Chapter 11. Asian Patient.- Chapter 12. Native-American Patient.- Chapter 13. LGB Patient and Mental Health.- Chapter 14. Transgender Patient and Mental Health.- Chapter 15. Transgender Patient and Registration.- Chapter 16. The Rastafarian Patient.- Chapter 17. Rastafarianism and Western Medicine.- Chapter 18. Elderly Female Appalachian Patient.- Chapter 19. Low-Income White Male Appalachian Patient.- Chapter 20. Rural Patient ExperiencingIntimate Partner Violence.- Chapter 21. The Homeless Patient.- Chapter 22. Low-Income Patient.- Chapter 23. Deaf Patient.- Chapter 24. African-American Pediatric Pain Patient.- Chapter 25. Sickle Cell Disease Patient.- Chapter 26. Rage Attack and Racial Slurs.- Chapter 27. Use of Interpreter Phone.- Chapter 28. Labeling Patients.- Chapter 29. Waiting for a Miracle.- Chapter 30. Patients with Mental Health History.- Chapter 31. International Victim of War.- Chapter 32. Pregnant Incarcerated Heroin User.- Chapter 33. Offensive Tattoo.- Part III. Medical Student and Nursing Student Cases.- Chapter 34. Medical Student Experiences.- Chapter 35. Colored Girl Student.- Chapter 36. Gay Student.- Chapter 37. Jewish Student.- Chapter 38. Resident to Student Barriers and Bias.- Chapter 39. Nurse to Nursing Student Barriers and Bias.- Chapter 40. African-American Male Aspires to Become a Doctor.- Part IV. Resident Physician Cases.- Chapter 41. Colored Resident.- Chapter 42. Muslim Resident Cases.-Chapter 43. Female Resident.- Chapter 44. Female Resident Referred to as Nurse.- Chapter 45. Black Lesbian Female Resident.- Chapter 46. Attending to Resident: Gender Bias.- Chapter 47. Resident toward Intern Barriers and Bias.- Chapter 48. The Trojan Letter of Recommendation.- Chapter 49. When Sisterhood Alone Just isn't Enough.- Part V. Nurses, Staff, and Advanced Practice Provider Cases.- Chapter 50. Ancillary Staff to Nursing Instructor Barriers and Bias.- Chapter 51. Black Nurse.- Chapter 52. Black Female PA.- Chapter 53. Provider with Disability "Don't Want That 'Robot' Helping Me!".- Part VI. Attending Physician Cases.- Chapter 54. Black Doctor.- Chapter 55. Mexican Doctor.- Chapter 56. Latino Doctor.- Chapter 57. Jewish Doctor.- Chapter 58. Muslim Doctor.- Chapter 59. Foreign Doctor.- Chapter 60. Race/Ethnicity Concordant Provider.- Chapter 61. Female Doctor.- Chapter 62. Gay Doctor.- Chapter 63. Tattooed Doctor.- Chapter 64. Interaction with a "Foreign Doctor".- Chapter 65. Implicit Bias Illustrated by Attending to Attending Bias and Attending to Patient Bias.- Chapter 66. Attending toward Attending Barriers and Bias.- Chapter 67. Pharmacist to Physician: "Are You Really a Doctor?".- Chapter 68. "Send the White Doctor in Charge".- Chapter 69. Female Doctor Referred to as Nurse.