Leading Across Boundaries

Tables, Figures, and Exhibits. Major Case Studies. Web Contents. Introduction. Self-Assessment. Part 1. Creating the Foundations of Collaboration. 1. The Promise, and Challenge, of Leading in a NetworkedWorld. The consequences of poor and of strong collaboration, thereasons why we need to surmount our individualistic natures andfragmented agencies, and ways to meet both me and we needs. 2. AGEP: A Collaborative Project That's Making a BigDifference. The example of a leader who developed and managed acollaborative project in which universities formed an alliance tosignificantly increase minority enrollment in graduateprograms. 3. A Framework for Collaboration. The structure of collaboration, and key factors that form thefoundation of success. 4. The Power of Relationships Built on Trust. Why trust is the glue in most successful collaborative projects,and strategies for creating trust. 5. The Art of Collaborative Leadership. The five characteristics of collaborative leaders, and the storyof a successful effort to rejuvenate an old industrial city. Part 2. Getting Started: Dealing with Process and PeopleIssues. 6. Getting the Collaborative Process Started. The steps for creating collaborative teams, and the story of howan alliance supporting small businesses got off to a greatstart. 7. Getting Commitment on a Common Direction. Methods for getting a collaborative team to agree on goals andstrategies, and the example of an unlikely partnership amongtobacco growers and public health advocates. 8. Working Effectively Across Different Cultures. Ways of dealing with different values, norms, and procedures,and the inspiring example of Israeli Jews and Arabs who are doingjust that. 9. Dealing with People Problems in Collaboration. A methodology for anticipating and coping with difficult peopleand situations, and two cases studies of virtual collaboration inthe intelligence community. 10. Dealing with the Most Difficult Situations: Huge Egos,Empire Builders, Information Hoarders, and the Cultures ThatReinforce Them Lessons from financial agency leaders who created successfulcollaboration in the toughest of cultures. Part 3. Developing Sustainable CollaborativeCultures. 11. Co-Locating Operations: Using Shared Space to FosterInformation Sharing and a Culture of Collaboration. Three examples from nonprofit and government agencies thatdemonstrate both the collaboration benefits from co-location andsome critical success factors and issues. 12. Using CompStat: A Structured Method for GeneratingCollaboration and Accountability. Washington State's adaptation of the CompStat method pioneeredby the New York City Police Department, a method that generatescollaboration on high priorities and makes a difference in people'slives. 13. Using the New Web to Help Stakeholders Collaborate in ValueCreation. How innovative agencies are using Web 2.0 tools to break downbarriers, share information, and engage stakeholders in producingquality outcomes and fostering change, and how you can do thesame 14. Developing the Leadership to Create Tomorrow's CollaborativeCultures. Lessons from Cisco Systems' transformation to a decentralizedculture that rewards collaboration, how the Millennial Generationcan transform your agency, and how collaborative leaders developand foster a collaborative mindset to make a difference. Resource A: Create Your Own Game Plan. Resource B: Country Rankings on Five Cultural Factors. References Acknowledgments. About the Author. Index.