The Local Impact of Globalization in South and Southeast Asia

Chapter 1: The local impact of services offshoring in South and Southeast Asia: introduction and overview Part I: The latest wave in globalization: long-term and comparative perspectives Chapter 2: Service-sector driven economic development from a historical perspective Chapter 3: Services-led economic development: comparing the emergence of the offshore service sector in India and the Philippines Chapter 4: The BPO industry and the Philippine trade in services: boon or bane? Chapter 5: Inter-organizational linkages, global value chains and national innovation systems: disconnected realities in the Philippines Part II: Capitalizing on (offshore) services in the shadow of giants: a look beyond India and the Philippines Chapter 6: From the 'workshop of the world' to the 'office of the world'? Rethinking service-led development in the Pearl River Delta Chapter 7: Hong Kong as an offshore trading hub Chapter 8: Where footloose jobs and mobile people meet: the peculiar case of the Japanese call center industry in Bangkok Part III: Labour and industrial organization in the latest wave of globalization: opportunities, transformations and challenges Chapter 9: Exclusion in Asia's evolving global production and service outsourcing Chapter 10: How work in the Business Process Outsourcing sector (BPO) affects employability: perceptions of ex-BPO workers in Metro Manila Chapter 11: Corporatisation and standardisation of security services industry catering to ITES-BPO firms in Mumbai Part IV: Offshore services and the making of a new middle class Chapter 12: The rise of the new middle class and the role of off-shoring of services Chapter 13: How does the business process outsourcing industry contribute to the formation of a consumerist new middle class in Mumbai Chapter 14: Service outsourcing to smaller cities in the Philippines: the formation of an emerging local middle class Chapter 15: Conclusions: offshore services and the road to development