
The Success Healthcheck for IT Projects
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Inhalt
- The Success Healthcheck for IT Projects
- Contents
- Foreword
- Acknowledgments
- Introduction: In The Beginning There Was. . . a project that succeeded
- Success
- Founded on Robust Research
- Prestory
- PART 1: PRODUCTIVITY
- Chapter 1: IT Projects Are Investments
- The Back Story on Productivity
- The Productivity Challenge and IT
- CEOs Say They Cannot Continue to Introduce Change in the Same Way
- What Is Success?
- Project Failure Is the Untapped Source of Productivity Growth
- Why This Failure Rate Continues to Exist
- Improving Productivity Is a Process
- Survival of the Fittest
- Takeaways
- Chapter 2: Measure Success
- Measuring the Cost of Project Failure
- The Functional Yield Measures of IT Project Productivity
- Simple Return on Investment
- The Functional Yield
- The Cost of a Little Under to the Business
- Improving Project Productivity
- Takeaway
- Chapter 3: Take Action to Lift Success
- Publicly Acknowledge That Success Is Not Guaranteed
- Own Up to the NPP Ratio
- Yield and NPP Ratios
- Write-offs and Functional Shortfalls
- Value the Reduced Risk of Failure (to Achieve Business Results)
- Results Risk ManagementTM
- Contingency Planning for Results Risks
- Accountability for Results Risk Management
- The Benefits of Setting Up for Success
- Address Risks to Success
- Repeated Project Failure Is a Governance Issue
- CIO Moment: Portfolio Governance and the 7 Keys to Success
- Predictable Accountable Results (PAR)
- Takeaway
- Chapter 4: Benchmark Productivity from IT Projects: Evaluating the Cost of Failure
- Elements: Collecting Your Own Data
- Funds Budgeted and Spent
- Time
- Functions
- Perceived Value
- The Functional Yield in Reality-A Window into 3 IT Portfolios
- Takeway
- Chapter 5: Diagnosing Productivity Health
- The Results Diagnostics
- Project Health Factors
- Project Health Check
- Use of Good Practices
- Recognition of Business Experience with Projects
- Tangible Project ROI, or Hard Productivity Gains
- Project Health Diagnosis
- Get Your Data Together
- Project Health Diagnosis Summary
- Framing the Diagnostic for Decision and Action
- On Results
- Acting to Lift PAR
- Lift Project Performance by Addressing the Failure Rate
- Takeaway from Productivity
- PART 2: PROBABILITY
- Chapter 6: Talent Scouting-Spotting Success Early
- 100 Percent of Projects Intend to Succeed
- Past Performance Predicts Future Performance
- Predicting Success
- All Projects Have Risks
- When to Assess Probability of Success
- Results and Success Take More than Delivery
- The Foundations of the 8-Fold Path to Project Success
- The Complications of Countries
- Dangers in Overlooking the Obvious
- How to Set a Project Up for Success
- Why Start with Productivity
- Chapter 7: The 8-Fold Path to Project Success
- What Does this Look Like?
- An Archetypal Project
- The Project
- What are Your Real Results?
- Trust and Verify
- Chapter 8: Business Results Are a Process
- Results Delivery Process
- Maturity
- Maturity and Results Deliver Processes
- PART 3: PROJECT
- Chapter 9: Fold 1, Intent Is Clear
- Results Are. . .
- Return on Investment Implies Results
- Results Are Clearly Specified
- Generating Results
- Financial Results
- Results from Competitive Capacity or License to Operate Requirements
- Intangible Results
- Intentions of the Project Process
- Intended Time Frame for Results
- Intended Quality of Result: Quick Fixes or Strategic Change
- Intended Impact to Stakeholders
- Intent's Impact on the Broader Picture
- Takeaway
- Chapter 10: Fold 2, Business Case Is Robust
- Results of Investment: What's the Bottom Line?
- What Is the Real Investment?
- Quality of Business Case
- Evaluating the Business Case Financials
- Bottom-Line Value
- Now, a Secret. . .
- Working Around This Secret
- Project Results Sensitivity
- Takeaway
- Chapter 11: Fold 3, Results Delivery Process Is Reliable
- How Reliable is the Results Delivery Process?
- Simplifications Undermine the Results Delivery Process
- KISS: 6 Keep It Simple Symptoms
- Takeaway
- Chapter 12: Fold 4, Motivation Is Energized
- Risk: Accept or Reject-People Are Part of the Business Results Equation
- . . . the Likely Response
- Adaptability
- Resistance-Psychology Not Taught at School
- Resistance Can Be Sensible
- Motivation Is Multifaceted
- Where Do Interest, Engagement, and Energy Go?
- Conflicting Interests: Rational Dysfunctions
- People Choose to Act or to Ignore the Project
- Takeaway
- Chapter 13: Part 3 Takeaway
- Your Assessment
- PART 4: PRESENCE
- Chapter 14: Background to Part 4
- Process: Success in the Business Context
- Business Results from IT Projects Require Continued Presence
- Present to Future Implementation Issues
- Collateral Damage Costs
- An Archetypical Business System
- Diagnosing the Business Context for Success
- Chapter 15: Fold 5, Project Aligns to Current Strategic Position
- Risks to Business Results from the Strategic Context
- Strategic Context Affects Results
- Leadership and Vision Affect Results
- Culture Affects Results
- Takeaway
- Chapter 16: Fold 6, Operational Context Supports Project Intent
- Operational Context Reinforce
- IT Practices and Projects
- The People Thing and Projects
- Financial Policies and Project Results
- Takeaway
- Chapter 17: Fold 7, Flow Favors Project Intent
- Previous Experiences with Change in the Business
- Quality of Local Management
- Reputation of the Project
- Takeway
- Chapter 18: Fold 8, Balancing Dynamics to Aid Project Intent
- Pace
- Tipping Points
- Rain, Erosion, Landslides, and Growth
- Toxic Build-Up
- Regrowth Rates and Burnout
- Bulldozers, Slash and Burn, and Other Ways to Destroy
- Short-Termism and Expediency
- Burnout
- Moving with Time
- Takeaway
- Chapter 19: Lifting Performance from Failure to Success
- Diagnostic: What are the Risks to Business Results?
- Are Business Results Probable?
- Project Risks to Results Assessment
- Presence of Risks from Business Context Assessment
- Expected Results from the Project
- Identifying the Risks to Address
- CIO Moment: Credibility Check
- Take Action to Improve Business Results from IT Projects
- PART 5: PERFORMANCE
- Chapter 20: Where To? Success Is a Journey, Not a Destination
- Leadership Implications
- Assess Risks, Take Action
- Performance Reflects Proficiency
- Experience Is More than Headlines
- Where Are You Now?
- Where Do You Want to Be?
- Begin with Accountability for Results
- Refine Predictability at the Project Level
- Track Risk and Results
- Perseverance
- The Leadership Challenge
- Triage
- It Is Personal
- Begin with the End in Mind
- Success and Courage
- Appendix A: Calculating the Functional Yield
- Appendix B: CIO Moment-Results Track Record
- Appendix C: The Basic Health Check: Warning Signs
- Take Action and Identify the Risks to Address
- Appendix D: The Cost of Lightweight Business Cases
- Appendix E: Requirements are not Always Words
- Bibliography
- Index
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