Profiles in Performance

Foreword. Preface. Acknowledgments. CHAPTER 1 Performance-Directed Culture. Four Levels of Maturity. Six Performance-Directed Culture Criteria. The Maturity Model as an Assessment Tool. CHAPTER 2 Denihan Hospitality Group. 9/11 Rocks the World. A New Era of Growth Begins. An Ownership Change Spawns a Brand-New Company. The Economy Puts the Brakes on Rapid Growth. The Seeds of a Data-Driven Culture Are Planted. New Talent Brings Different Perspectives. Operational and Financial Data Come Together. Widening Cultural Divide? Bringing Everything Together. CHAPTER 3 Cleveland Clinic. Determined to Lead. The Gap between Medical Excellence and Business Performance. Searching for Equilibrium. The Times Are Changing. Time for Change. A New Leader for the 21stCentury. CHAPTER 4 Northern California Public Broadcasting. Can the Same Standards Be Applied to Nonprofits andFor-Profits? Setting the Stage for Public Broadcasting in America. San Francisco's Unique Brand of Public Television. Seismic Changes in Public Broadcasting. Money Is Always an Issue. A Growing Desire for Stronger Financial Management. New CFO Shakes Things Up. CHAPTER 5 Mueller Inc. New Owners and a Changing Market Demand a New Focus. Mueller Gets Back on Track. Growth Tests Mueller. The 21stCentury Brings a New Set of Challenges. Formalizing Performance Management at Mueller. An ERP System that Works! Beyond ERP to Business Intelligence. Mueller Refines its Management System. CHAPTER 6 Tying It All Together. It's All about Change. Other Factors to Consider. Applying the Lessons Learned. Index.