Singapore Inc.: A Century of Business Success in Global Markets

Preface

Acknowledgements

Introduction to the book

Part One: Business strategy and transformation

1. Singapore Airlines' response to increased competition in the airline industry

2. Singapore Post's response to declining mail volumes

3. Temasek Holdings' investment strategy

4. SGX-listed companies navigate corporate governance and regulatory challenges

5. Quest Global attracting and retaining top engineering and technical talent in a competitive market

6. How Keppel Corporation adapted to the changing global energy landscape

7. TANGS catering to changing consumer preferences

8. Osim International evolving customer preferences

9. How Mapletree Investments diversified its portfolio and expanded globally

10. ComfortDelGro's response to the rise of ride-hailing apps

11. Creative Technology's response to the decline of PC audio

12. MyRepublic international expansion

13. F J Benjamin challenges of being a fashion retailer

14. Neptune Orient Line (NOL) complying with the complex and stringent regulatory requirements of the shipping and logistics industry

15. Singapore Airlines' response to the SARS outbreak in 2003

16. AIBI International operates in a highly competitive market with numerous players and established brands

17. Genting Singapore's response to increased competition in the casino industry

Part Two: Diversification and expansion

1. DBS Bank's transformation from a local player to a global bank

2. Sheng Siong Group's focus on value-for-money grocery retailing

3. Sustainability initiatives and outcomes of Mapletree Commercial Trust

4. Fraser and Neave's diversification into food and beverage

5. CapitaLand's expansion into China

6. Hutchison Port Holdings' expansion into new markets

7. Mapletree Investments' diversification into logistics and data centres

8. Ascendas-Singbridge's diversification into logistics and industrial real estate

9. ARA Asset Management's diversification into real estate funds

10. Charles & Keith's adaptation to the rise of e-commerce and the emergence of new digital platforms

11. ComfortDelGro's expansion into new markets through partnerships and acquisitions

12. How Fullerton Health expanded its network of clinics across Asia

13. How BreadTalk grew from a single bakery to a global brand

14. Food Empire Holdings expanding its business to new markets

15. Singapore Technologies Electronics' diversification into defence technology

16. ST Engineering's expansion into defence technology

17. Global expansion and service diversification: a case study of SIA Engineering Company

Part Three: Sustainability

1. Banyan Tree Holdings challenges on being a global leader in sustainable tourism

2. Mapletree Commercial Trust's focus on sustainable office buildings

3. Sembcorp Industries' focus on sustainable energy solutions

4. City Developments Limited's focus on sustainable urban development

5. Wilmar International's focus on sustainable palm oil production

6. Suntec Real Estate Investment Trust's focus on sustainable buildings

7. Ascendas Real Estate Investment Trust's focus on sustainable business parks

8. Ascott Residence Trust's focus on sustainable serviced apartments

9. SPH REIT's focus on sustainable shopping malls

10. CapitaLand Mall Trust's focus on sustainable retail operations

11. Keppel DC REIT commits to sustainable data centres

12. Hyflux becoming a global leader in desalination and water treatment

13. PEC Ltd adaptation to the changing dynamics of the oil and gas industry

14. Frasers Centrepoint Trust

15. WOHA Architects designed sustainable and iconic buildings in Singapore and beyond

16. Golden Agri-Resources' focus on sustainable palm oil production

Part Four: Innovation and technology

1. Grab overcoming global adversities to become Southeast Asia's leading ride-hailing and delivery company

2. OCBC Bank's focus on digital banking services

3. ST Engineering's diversification into cybersecurity

4. ST Kinetics' diversification into robotics and autonomous systems

5. SATS innovates in-flight logistics with new technology

6. NetLink NBN Trust's response to changing telecommunications market conditions

7. Sembcorp Marine's innovation in offshore and marine engineering

8. BreadTalk's innovation in the bakery industry

9. SISTIC adaptation to the digitalisation of the entertainment industry

10. SingPost's focus on e-commerce logistics solutions

11. Yangzijiang Shipbuilding's focus on innovation and automation

12. DSO National Laboratories developed advanced defence technologies for Singapore

13. StarHub's focus on mobile and broadband services

14. CPG Corporation becoming one of Asia's leading engineering and development firms

15. ComfortDelGro's transformation journey in the face of disruptive innovation

16. ST Engineering's focus on autonomous vehicles and drones

17. Koufu mantaining quality and consistency

Part Five: Financial performance and risk management

1. SMRT's response to increased competition in the public transport sector

2. Dairy Farm International's expansion into e-commerce

3. Vicom overcoming the challenges of the automotive testing industry

4. United Overseas Bank's Response to the global financial crisis

5. Jardine Matheson Holdings' response to changing market conditions

6. Parkway Pantai challenges and opportunities of being a healthcare provider

7. The UOL Group's case study challenges of being a real estate developer

8. GlobalRoam maintaining its financial sustainability and profitability

9. Great Eastern Life faced challenges in attracting and retaining talent

10. Dairy Farm Group's focus on retail and hospitality operations

11. Certis CISCO faced a shrinking market in the security industry, which was increasingly commoditised and faced downward price pressures

12. HRnetGroup overcoming challenges in the human resources industry

13. Manulife Singapore challenges of being a financial services provider

14. Prabal Gurung challenges of being a fashion designer

15. SGAG monetisation and revenue generation

16. Pacific Century Regional Developments Limited: the dot-com crash

17. Scoot faced challenges in building brand awareness and loyalty

Part Six: Industry-specific challenges and opportunities

1. SMU challenges of being an education provider

2. YCH Group challenges and opportunities of being a logistics provider

3. PSA Corporation managed the growth of Singapore's port to become a global hub

4. Jurong Shipyard overcame the challenges of the oil and gas industry

5. Razer's transition from gaming peripherals to mobile gaming

6. City Energy adapted to the liberalisation of Singapore's gas market

7. NTUC FairPrice's challenges to becoming Singapore's largest supermarket chain

8. Changi Airport Group's challenges in managing the growth of Singapore's award-winning airport

9. Singapore Tourism Board promoting Singapore as a global tourist destination

10. Best World International overcoming regulatory challenges in the direct selling industry

11. TOYOGO overcoming increasing competitions, societal expectations shift, and rising cost

12. Carousell expanding in new markets outside of Singapore

13. Singapore Press Holdings' response to declining print media revenue

14. SATS' expansion into airport management and catering services

15. The challenges and ipportunities of being a REIT: the Ascott Limited

16. Far East Hospitality challenges and opportunities of being a hospitality provider