This book takes a pragmatic and hype-free approach to explaining artificial intelligence and how it can be utilised by businesses today. At the core of the book is a framework, developed by the author, which describes in non-technical language the eight core capabilities of Artificial Intelligence (AI). Each of these capabilities, ranging from image recognition, through natural language processing, to prediction, is explained using real-life examples and how they can be applied in a business environment. It will include interviews with executives who have successfully implemented AI as well as CEOs from AI vendors and consultancies.
AI is one of the most talked about technologies in business today. It has the ability to deliver step-change benefits to organisations and enables forward-thinking CEOs to rethink their business models or create completely new businesses. But most of the real value of AI is hidden behind marketing hyperbole, confusing terminology, inflated expectations and dire warnings of 'robot overlords'. Any business executive that wants to know how to exploit AI in their business today is left confused and frustrated.
As an advisor in Artificial Intelligence, Andrew Burgess regularly comes face-to-face with business executives who are struggling to cut through the hype that surrounds AI. The knowledge and experience he has gained in advising them, as well as working as a strategic advisor to AI vendors and consultancies, has provided him with the skills to help business executives understand what AI is and how they can exploit its many benefits. Through the distilled knowledge included in this book business leaders will be able to take full advantage of this most disruptive of technologies and create substantial competitive advantage for their companies.
Andrew Burgess: A management consultant, author and speaker with over 25 years' experience, Andrew is considered an authority on innovative and disruptive technologies including artificial intelligence and robotic process automation. He is a former CTO who has run sourcing advisory firms and built automation practices, and now advises senior executives on creating value from AI.
1. Don't Believe the Hype
2. Why now?
3. AI Capabilities Framework
4. Enhancing Customer Service
5. Business Process Optimisation
6. Enhanced Decision Making
7. Predicting Behaviours
8. Associated Technologies
10. What Could Possibly Go Wrong?
11. An AI Assessment Tool
12. Chief Robotics Officer?
13. Where Next For AI?
14. Future Scenarios