Problem Management:
A Practical Guide
Erschienen am 1. Oktober 2016
212 Seiten
978-0-11-708341-7 (ISBN)
Beschreibung
The IT Service Management process known as Problem Management is more than simply restoring services and applying permanent fixes to incidents; it is about providing a stable and available infrastructure that supports business processes and enables the success of the business.
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10/2016
Stationery Office Books
51,50 €
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Jim has more than a decade of experience in designing and delivering ITSM solutions. He is the founder and president of Propoint Solutions, Inc. an ITIL® training and ITSM process consulting organization. Jim is an expert at diagnosing and solving complex organizational and process challenges. Jim is an ITSM consultant, courseware developer, trainer, author and speaker at conferences around the world on ITSM topics. He received the IT Industry Legend award in 2014. Jim's credentials include an MBA in technology management, ITIL v2 Manager, ITIL v3 Expert, ITIL Practitioner and Competency certificates and the itSMF ISO/IEC 20000 Consultant certificate.
