Chapter 1. Introduction; Leslie P. Willcocks, Mary C. Lacity and Chris Sauer.- Part I. Theoretical Perspectives.- Chapter 2.
Theoretical perspectives on the outsourcing of information systems; Myun J. Cheon, Varun Grover, James Teng.-
Chapter 3.
The information technology outsourcing risk: a transaction cost and agency-theory based perspective; Bouchaib Bahli and Suzanne Rivard.-
Chapter 4:
Moments of governance in IS outsourcing: conceptualizing effects of contracts on value capture and creation; Shaila M Miranda, C. Bruce Kavan.- Part II. From Outsourcing to Offshoring and Business Process Outsourcing.-
Chapter 5.
Norm development in outsourcing relationships; Thomas Kern and Keith Blois.-
Chapter 6. O
rganizational design of IT supplier relationship management: a multiple case study of five client companies; Jasmin Kaiser, Peter Buxmann.-
Chapter 7:
How do IT outsourcingvendors respond to shocks in client demand? A resource dependence perspective; Fang Sui, Ji-Ye Mao, Sirrka Jarvenpaa.-
Chapter 8.
Operational capabilities development in mediated offshore software services models; Sirkka L Jarvenpaa, Ji-Ye Mao.-
Chapter 9. A Dynamic Model of Offshore Software Development;
Jason Dedrick, Erran Carmel, Kenneth L Kraemer
.-
Chapter 10.
Anxiety and psychological security in offshoring relationships: the role and development of trust as emotional commitment; Seamas Kelly, Camilla Noonan.-
Chapter 11.
Cross-cultural (mis)communication in IS offshoring: understanding through conversation analysis; David Avison, Peter Banks.-
Chapter 12.
Applying multiple perspectives to the BPO decision: a case study of call centres in Australia; Mark Borman.- Chapter 13. A historical review of the information technology and business process captive centre sector; Ilan Oshri and Bob van Uhm.- Chapter 14. Review of the Empirical Business Services Sourcing Literature: an update and future directions; Mary C. Lacity, Shaji Khan, Aihua Yan.
