
E-government and Public Sector Process Rebuilding
Dilettantes, Wheel Barrows, and Diamonds
Kim Viborg Andersen(Autor*in)
Springer (Verlag)
Erschienen am 4. November 2010
Buch
Softcover
IX, 223 Seiten
978-1-4419-5458-9 (ISBN)
Beschreibung
E-government and Public Sector Process Rebuilding: Dilettantes, Wheelbarrows, and Diamonds
provides an input to rebuild and improve the processes in which the public sector perform activities and interact with the citizens, companies, and the formal elected decision-makers.
Through eleven chapters, the book emphasizes information systems (IS) as the vehicle for redirecting the public sector towards its key customers.
The book stresses serious capability challenges inhibiting the digital transformation using activity and customer centric applications.
The dilettantes in the public sector are in need of upgrading, rethinking, and refocusing their use of IS.
There is a need to revisit the extensive use of digital wheelbarrows to transmit data, and complement the transactional focus with IT-enabled analysis of the activities.
There is also a need to recognize that IS are not just flashy and shining diamonds to be shown off on special occasions.
IS are, as most diamonds, manufactured products, part of the activities and intended for replacement whenever the diamonds are no longer suitable for serving their purpose - diamonds do not last forever.
Through eleven chapters, the book emphasizes information systems (IS) as the vehicle for redirecting the public sector towards its key customers.
The book stresses serious capability challenges inhibiting the digital transformation using activity and customer centric applications.
The dilettantes in the public sector are in need of upgrading, rethinking, and refocusing their use of IS.
There is a need to revisit the extensive use of digital wheelbarrows to transmit data, and complement the transactional focus with IT-enabled analysis of the activities.
There is also a need to recognize that IS are not just flashy and shining diamonds to be shown off on special occasions.
IS are, as most diamonds, manufactured products, part of the activities and intended for replacement whenever the diamonds are no longer suitable for serving their purpose - diamonds do not last forever.
Weitere Details
Auflage
Softcover reprint of hardcover 1st ed. 2004
Sprache
Englisch
Verlagsort
New York
USA
Zielgruppe
Für Beruf und Forschung
Research
Illustrationen
IX, 223 p.
Maße
Höhe: 240 mm
Breite: 160 mm
Dicke: 13 mm
Gewicht
384 gr
ISBN-13
978-1-4419-5458-9 (9781441954589)
DOI
10.1007/b116842
Schweitzer Klassifikation
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Kim Viborg Andersen
E-government and Public Sector Process Rebuilding
Dilettantes, Wheel Barrows, and Diamonds
Buch
07/2004
Springer
160,49 €
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Inhalt
Presentation of the PPR-Model.- The Activity and Customer Centric Approach.- The Domains and Directions of IT Impacts.- Digital Wheelbarrows in Local Government.- E-Government Objectives, Means, and Reach.- The Organizational Membrane Penetrated by Mobile Technologies.- E-Procurement: The Improvement of Supporting and Strategic Operations.- Instrumental Digital Customer Involvement.- Evaluation of IT Applications.- Development of E-Government Applications.- Conclusion.