Reducing the Cost of LAN Ownership

This guide to the business issues of running a local area network contains hints and tips that a LAN administrator or IT manager can use to make his or her job easier. It covers issues such as: the cost of LAN support; how to convince management to provide help; how to support LAN users; how to hire and train LAN administrators; how to build a LAN support organization; how to get credit for your work; and making yourself invaluable to your corporation. It also deals with LAN management issues, including: how to set up a LAN help desk; how to develop troubleshooting checklists; how to handle software control issues; how to develop an effective anti-virus policy; how to handle software distribution; and how to develop a disaster recovery plan.