The Effects of Service Recovery Satisfaction on Customer Loyalty and Future Behavioral Intentions: An Exploratory Study in the Luxury Hotel Industry

Name: The Effects of Service Recovery Satisfaction on Customer Loyalty and Future Behavioral Intentions: An Exploratory Study in the Luxury Hotel Industry
Price: 92.04 EUR
Availability: OutOfStock
Author: Kristen A. Riscinto-Kozub
ISBN: 978-1-243-64490-9

Kristen A. Riscinto-Kozub(Autor*in)

Proquest, Umi Dissertation Publishing

Erschienen am 1. September 2011

Buch

Softcover

220 Seiten

978-1-243-64490-9 (ISBN)

92,04 €inkl. 7% MwSt.

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