Intelligent Systems in Business

This volume stems from a nontechnical conference designed to inform senior and middle management about how artificial intelligence and expert systems have been successfully applied in leading corporations. To date, this group of decision makers has had little opportunity to learn about what artificial intelligence in banking, manufacturing, service, accounting, hospitality, insurance and telecommunications industries are presented. Each chapter is written by knowledgeable and experienced personnel from leading corporations. From this compendium of over 20 chapters emerges a view of the issues currently being faced as business adopts this new technology.