A valuable guide to making better IT decisions within business
Optimizing and Assessing Information Technology is designed to be both easy-to-use and immediately useful. Engaging and accessible, this book has been created to help you focus on improving business project execution through effective IT optimization and assessment. While it skillfully outlines a framework for optimizing and assessing IT, it does not get into specific technologies per se, given the rapid and increasing pace of technical change across the world today.
Optimizing and Assessing Information Technology involves a step-by-step process whereby various aspects of IT are evaluated. In addition to the book itself, a companion website offers templates, checklists, and related materials for your reference and use. With this book as your guide, you'll be able to generate an accurate and reliable assessment of a company's IT operations and identify areas on which to focus to optimize IT. Topics such as "against what to assess operations" and "optimized as compared to what" will be addressed throughout the course of this reliable resource.
* Introduces the concept of the IT Pillars Model (IPM) for optimizing and assessing IT and examines where and how the IPM fits into the overall operations of a business
* Filled with the author's experience of working across the field of IT in both small and large companies
* Offers the most detailed, hands-on user's guide to the principles and practice of the IPM by examining each aspect of the IPM in the context of case studies
* Covers the topic of tools and reporting, including analytical tools such as ROI, benchmarking, and metrics
Optimizing and Assessing Information Technology provides valuable insights into this discipline, but the coverage of IT in this book extends beyond technology itself. It also covers various aspects of the people, processes, and technology components associated with IT as a whole.
Reihe
Auflage
Sprache
Verlagsort
Zielgruppe
Illustrationen
Maße
Höhe: 23.5 cm
Breite: 16.3 cm
Dicke: 24 mm
Gewicht
ISBN-13
978-1-118-00001-4 (9781118000014)
Schweitzer Klassifikation
K. SCOTT PROCTOR is the CTO and Head of Quality for the Global Marketing Services Division of GSI Commerce, now a part of eBay. His experience includes working as an executive director at AstraZeneca Pharmaceuticals in the United States and as the CIO at GE Healthcare Life Sciences in Sweden. Proctor earned his BA, MBA, and MS from the University of Virginia and is a CFA (Chartered Financial Analyst) charterholder. He is a Certified Six Sigma Black Belt (CSSBB) by the American Society for Quality (ASQ) and has an ITIL (v3) Foundation Certificate in IT service management. Proctor is the author of two editions of a book on financial modeling published by Wiley, as well as a number of scientific publications in the field of ophthalmology.
Preface xiii
PART ONE
Introduction to the IT Pillars Model
CHAPTER 1
IT Fundamentals 3
Optimizing and Assessing IT 4
Introducing the IT Pillars Model 5
Summary 12
CHAPTER 2
The Role of IT in Business Operations 13
Models and Definitions 13
Strategy 16
Business Model 17
Operating Model 17
Enterprise Architecture 17
CHAPTER 3
The Strategy Pillar 21
From Strategy to Delivery 21
People 23
Process 23
Technology 28
Next Steps 31
CHAPTER 4
The Project Management Pillar 33
From Strategy to Delivery 33
People 37
Process 39
Technology 39
Next Steps 42
CHAPTER 5
The Operational Excellence Pillar 43
From Strategy to Delivery 43
People 47
Process 48
Technology 49
Ending with the Customers 51
CHAPTER 6
The IPM Scorecard 55
Overview of the Process 55
Example Scorecard 57
Template Details 64
Summary 64
PART TWO
Case Study 1: A Mature Organization
CHAPTER 7
Introduction to Case Study 1 67
Company Background 67
Financials 69
Operations 69
IT Organization 69
Corporate and IT Goals 70
CHAPTER 8
The Strategy Pillar of a Mature Organization 73
Background 73
People 73
Process 79
Technology 83
CHAPTER 9
The Project Management Pillar of a Mature Organization 91
People 91
Process 98
Technology 99
CHAPTER 10
The Operational Excellence Pillar of a Mature Organization 107
People 107
Process 111
Technology 115
CHAPTER 11
The IPM Scorecard of a Mature Organization 123
Assessed 123
Optimized 126
Summary 131
PART THREE
Case Study 2: A Growing Organization
CHAPTER 12
Introduction to Case Study 2 135
Company Background 135
Financials 137
Operations 137
IT Organization 137
Corporate and IT Goals 139
CHAPTER 13
The Strategy Pillar of a Growing Organization 141
People 143
Process 147
Technology 151
CHAPTER 14
The Project Management Pillar of a Growing Organization 159
People 159
Process 165
Technology 165
CHAPTER 15
The Operational Excellence Pillar of a Growing Organization 175
People 175
Process 182
Technology 186
CHAPTER 16
The IPM Scorecard of a Growing Organization 191
Assessed 191
Optimized 194
Summary 199
PART FOUR
Tools and Reporting
CHAPTER 17
IT Measures, Metrics, and Indicators 203
Data, Information, Knowledge, and Wisdom 204
Measures, Metrics, and Indicators 204
Benchmarking 205
ROI 205
CHAPTER 18
Reporting 207
Simple IT Assessment 208
PPT Assessment 208
Cost Assessment 208
Acquisition Integration Assessment 210
Red Flag Report 211
Summary 212
CHAPTER 19
Conclusion 213
About the Web Site 221
Notes 223
About the Author 227
Index 229
