Natural language versus controlled language - a new examination, F.Wilf Lancaster;software for information management, D.Bawden; developments in European information policy, Barry Mahon ; online library catalogues - the interactive dimension, Micheline Hancock-Beaulieu and Nathalie N.Mitev; standards information retrieval, Eric Sutter; chemical retrieval systems, John M.Barnard; educating the information professional, Jack Meadows; write-once and rewritable optical storage subsystems, Tony Hendley; patent information, Hans Evers; feedback and interaction in information retrieval, Efthimis N.Efthimiadis and Stephen E.Robertson; business information online, Jacqueline Cropley; workforce planning - the transition years, Christopher Turner and Felicity Bray.