Whether you're a consultant or manager, this is the book you need to master reverse logistics. You'll learn how to configure and use SAP ERP to optimize reverse logistics processes, so you can streamline your processes and help your businesses perform more efficiently. You'll focus on the configuration processes, rather than the actual transactions, with this practical reference guide for returns, repairs, and refurbishment processes.
You'll start off with a general introduction to Reverse Logistics: what it is, and what business processes are related to it. From there, you'll move on to learn how to use SAP ERP with regards to the different types of returns. The author then discusses rework and refurbishment, and you'll learn how to process these efficiently. The second part of the book discusses repair processes, warranty claims, and equipment and serial number processes.
Step-by-step instructions, real-world examples, and tips are provided throughout, to help you maximize your reverse logistics processes.
Topic Highlights
- Reverse Logistics Overview
- The Returns Process
- Rework & Refurbishment
- The Repair Process
- Warranty Claims Processing
- Serial Numbers
- Equipment Master Management
Reihe
Sprache
Verlagsort
Zielgruppe
Editions-Typ
Maße
Höhe: 22.9 cm
Breite: 17.5 cm
Dicke: 26 mm
ISBN-13
978-1-59229-325-4 (9781592293254)
Schweitzer Klassifikation
Autor*in
Srivathsan Narayanan has been working as an SAP consultant for over 11 years, primarily in the Logistics area (including shipping, transportation, warehouse management, and general logistics). He has worked on SAP implementations that have enabled the SAP process for both forward and reverse logistics. He is an expert in the area of reverse logistics and has presented at recent SCM conferences.
... Preface ... 11
... Introduction ... 15
1 ... Reverse Logistics ... 17
... 1.1 ... Definition of Reverse Logistics ... 17
... 1.2 ... Business Processes in Reverse Logistics and SAP ... 18
... 1.3 ... Summary ... 49
2 ... Returns ... 51
... 2.1 ... Internal Returns ... 51
... 2.2 ... External Returns ... 64
... 2.3 ... Returns Receipt and Processing ... 93
... 2.4 ... Summary ... 112
3 ... Refurbishment ... 113
... 3.1 ... Internal Repair ... 113
... 3.2 ... External Repair ... 124
... 3.3 ... Organization Impact on Refurbishment Processes ... 132
... 3.4 ... Summary ... 147
4 ... Customer Paid Repair ... 149
... 4.1 ... Customer Paid Repair ... 149
... 4.2 ... SAP Processes for Customer Paid Repair ... 153
... 4.3 ... Repair Cost ... 172
... 4.4 ... Enhancements in the Customer Paid Repair Process ... 176
... 4.5 ... Summary ... 176
5 ... Warranty Claim Processing ... 177
... 5.1 ... What A Warranty Claim Is ... 177
... 5.2 ... Warranty Claim Document in SAP ... 179
... 5.3 ... Control Data Definition in Customizing ... 201
... 5.4 ... Validation/Substitution Rules (VSRs) ... 207
... 5.5 ... Summary ... 210
6 ... Serial Number Management in Reverse Logistics ... 213
... 6.1 ... Serial Numbers ... 214
... 6.2 ... Equipment Master ... 227
... 6.3 ... Warranty Recovery Using the Serial Number/Equipment Master ... 229
... 6.4 ... Serial Numbers and Inventory Data ... 235
... 6.5 ... Serial Number Linking in Warehouse Management ... 236
... 6.6 ... Serializing and Unserializing Processes in SAP ERP ... 238
... 6.7 ... History in the Serial Number Record ... 243
... 6.8 ... Special Serial Number Functions ... 245
... 6.9 ... Batch Management ... 247
... 6.10 ... Summary ... 263
7 ... Finance in Reverse Logistics ... 265
... 7.1 ... Credit and Debit Memos ... 265
... 7.2 ... Summary ... 284
... 7.3 ... Contributor ... 284
8 ... Conclusion ... 285
... 8.1 ... What You've Learned ... 285
... 8.2 ... Organizational Impact on Reverse Logistics ... 291
... 8.3 ... Additional Resources ... 294
... 8.4 ... Reverse Logistics with SAP in the Future ... 294
... The Author ... 297
... Index ... 299
