The Big Shift in IT Leadership

Foreword xi Acknowledgments xiii Preface xv Chapter 1 The New Normal 1 Executive Summary 1 The Best CIOs Know that Results Trump Technology 4 Leadership Excellence Is a Critical Competitive Advantage 5 The Big Shift Is Vital in a Customer-Centric Global Economy 6 The Big Shift Is a Total Game Changer 8 7 Action Steps for CIOs Who Are Ready for the Big Shift 10 Rapidly Changing Technology Plays Directly to CIOs' Strengths 12 The Big Shift Embraces and Accepts the Realities of Customer-Centric IT 14 CIO Focus Shifts from Creating Internal Productivity to Driving External Value 15 Competitive Success Is Linked to Collaboration and Innovation 17 Shifting Consumer Demands Require CIOs to Adjust to the Experience Economy 19 Shifting Consumer Economy Raises the Bar for CIOs 21 Case Closed: IT Still Matters 23 Notes 24 Chapter 2 The CIO and the C-Suite 27 Executive Summary 27 Speaking the Language of Business Is Essential for Exceptional CIOs and IT Leaders 31 Leverage the Power of Great Habits to Drive Relationships across the C-Suite 33 Maintain Relevancy and Set the Agenda 35 Team Leaders Are Not Lone Heroes 37 Leaders Need "Triple Package" of Critical Traits 39 In Changing Times, Innovative Leadership Is a Critical Asset 41 Are You Proactive or Reactive? 43 Leaders Build Trust, across the C-Suite and within 45 Preparing for the Future of IT Includes Waging the War for Talent 46 Find the Best People--You'll Need Them as IT Expands Its Role 48 Achieving the Right Mix of Talent and Technical Abilities 50 Why I'm Genuinely Optimistic about the Future of IT 52 Notes 54 Chapter 3 Innovation 55 Executive Summary 55 Great CIOs Leverage Innovation to Create New Products and Drive Real Growth for the Business 59 CIOs Are Essential for Enabling Innovation 61 CIOs Are Evolving from Tactical Support to Strategic Leadership 63 Leaders Create Tangible Value for the Modern Enterprise 65 Bringing the Consumer Service Experience into the Modern Global Enterprise 67 Leaders Leverage the Interplay between Consumer and Business Technologies 69 CIO Leadership Must Move beyond the Boundaries of Traditional IT 71 Great CIOs Learn the Business's Needs and Use IT to Drive Success across the Enterprise 73 Chapter 4 Exceptional Leadership 77 Executive Summary 77 Great CIOs Leverage Trust and Deep Knowledge to Provide Real Business Value in Rapidly Changing Times 81 Great CIOs and IT Vendors Work Together on Long-Term Strategy 83 Keep IT Relevant to the Business in Modern Dynamic Markets 85 Use Best Practices for Building Bridges across the C-Suite 87 Will CIOs Experience Similar Career Trajectories as CFOs? 90 When Building Tighter Relationships with the C-Suite, Location Matters 93 Delivering Real Business Value from Technology Investments 95 Transforming Vendor Relationships from Transactional to Strategic 97 In EMEA, Demand Rises for Two Types of CIOs 100 Forecast: Trends Point to Growth for Visionary CIOs and IT Leaders 102 Note 104 Chapter 5 How Much, How Fast? 105 Executive Summary 105 Create a Smart Process for Engaging Successfully with SaaS Providers 109 Great CIOs Know When They Have Hit the Limits of IT Outsourcing 111 Building Trust in the Enterprise Requires Focus, Energy, and Great Leadership 113 Use the CenterPoint to Maintain Alignment, Adapt to Change, and Sustain Execution 116 Build Deep Foundations of Trust with Simple Contracts 118 True Leaders Embrace the Challenge and Accept the Risk 119 Notes 121 Chapter 6 Security, Big Data, and the Internet of Things 123 Executive Summary 123 You Can't Build a Wall High Enough to Keep out the Bad Guys 127 Leveraging Data across the Enterprise 128 The New Water Cooler for Better Decisions 131 As Markets Evolve, IT Focus Shifts to Business Results 137 Hadoop and the Enterprise Data Warehouse 139 Great CIOs Perceive the Opportunities and Benefits of Consumer IT in the Enterprise 141 Connected Devices Are Smarter and Smaller 143 Transforming IT Is a Critical Step in Building Strong Relationships with the Business 145 Create a Process and a Platform for Change and Innovation in the Modern Enterprise 147 Worried about UI versus UX? Focus Instead on Delivering Great CX 149 Will IT Build the New Front End for the Customer-Centric Enterprise? 151 Smart Companies Leverage Innovation to Drive Value into the Business 153 Great Firms Leverage the Skill and Expertise of Their CIOs Before Leaping into Newer Technologies 154 Getting Serious about Cybersecurity 156 Hunting on the Network: Q&A with Cybersecurity Expert Shawn Henry of CrowdStrike 158 Dealing with Cyber Crime Requires a Realistic Mindset 166 Focusing on Future Trends 173 Five Key Trends that Are Fundamentally Transforming IT Leadership 177 Notes 179 Recommended Reading 181 Meet Our Expert Sources 185 About the Author 229 About HMG Strategy LLC 231 Index 233