1. Dispute Resolution, Karl Mackie, Part 1. Dispute Resolution Mechanisms and Procedural Justice, Introduction, 2. Procedure or Result, Tom Tyler, 3. Alternative Dispute Resolution and the Civil Justice System, George Appleby 4. Complaints Mechanisms in Administrative Law: Recent Developments, Patrick Birkinshaw 5. Developments in Commercial Arbitration, R. E. Wright, 6. Neighbour Disputes, Tony F. Marshall, 7. Negotiation and Mediation, Karl J. Mackie, Part 2. Disputes in Social Context, Introduction 8. Industrial Relations Disputes, ACAS 9. Alternative Dispute Resolution, John Birds and Cosmo Graham, 10. Family Conciliation, Janet Walker, 11. Articulating the Power of `Us Plus Them', Tony Gibson, 12. Local Authority Decision Making and Homelessness, Graham Robson 13. Consumer Protection, Richard Thomas, Part 3. ADR - Some International Experience, Introduction 14. Non-Judicial Dispute Processing in West Germany, Dorothea Eidmann and Konstanze Plett 15. Building an Arbitration and Mediation Centre, Bonita J. Thompson QC, 16. Mediation and the People's Republic of China, Micheal J. E. Palmer, 17. Alternative Dispute Resolution in Australia, David A. Newton, Part 4. Training, Research and Futures, Introduction, 18. Training Mediators, David A. Cruickshank, 19. Considering Dispute Resolution, Neil Gold, 20. Conclusion: Dispute Resolution Futures, Karl J. Mackie
