Integrated Quality Management

This innovative book explains the concept of quality management and its application in business and health care settings. Nursing management is enhanced by the integration of quality management processes - quality assurance/improvement, utilization management, risk management, infection control and safety. The book: describes the historical basis for the components of quality management (QM) and the evolution to present-day practice, addressing QM as a component of continuous quality improvement (CQI) and total quality management (TQM); explains ways to facilitate interdisciplinary collaboration among health care providers in order to provide well-coordinated, high quality cost effective care; contains practical examples of how an integrated QM programme can be implemented in the practice setting; applies QM concepts and methods to multiple settings; and includes appendices with sample forms, case studies, summary reports and a list of resources for follow-up study.