Standardisation Processes in IT

1 Introduction and Motivation.- 2 Literature Review.- 2.1 Standards and Standardisation - A General Overview.- 2.2 Defining the Term 'User'.- References and Further Readings.- 3 An Introduction to Standards Setting Bodies.- 3.1 The International Organization for Standardization (ISO).- 3.2 The International Telecommunication Union (ITU).- 3.3 The Internet Engineering Task Force (IETF).- 3.4 Considering User Requirements - The Formal Procedures.- 3.5 Base Standards vs Profiles.- References and Further Readings.- 4 Implementation of E-Mail.- 4.1 Functional Requirements on E-Mail and Directory Services.- 4.2 E-Mail Adoption.- 4.3 Summary and Analysis.- References and Further Readings.- 5 Users and Standardisation.- 5.1 A Simplistic Model of the Standards Setting Process.- 5.2 A More Realistic View.- 5.3 On User Participation on Standardisation.- 5.4 Summary and Analysis.- References and Further Readings.- 6 Overall Analysis and Conclusions.- 6.1 Issues Arising from the Case Studies.- 6.2 Standardisation, Innovation and Implementation.- 6.3 Users and Standardisation.- 6.4 A Proposal for a New Standardisation Process.- 6.5 Outlook.- References and Further Readings.- Annex 1: List of Functional Requirements on E-mail and Directories.- Annex 2: Questionnaires.- Annex 3: The X.400 and X.500 Series of Recommendations - A Brief Introduction.