Benedikt S. Höckmayr explores the unique characteristics of service systems in the digital age and provides generalizable guidelines for engineering these complex entities. The author contributes towards understanding the socio-technical mechanisms that lead to according novel digitally enabled service offerings, together with paving the way for the maturation of a body of design knowledge for their systematic and structured development. Grounded in the worldview of Design Science Research as a problem-solving paradigm, the knowledge contribution provides innovation and service managers with evidence-based design knowledge that is attuned to be applied in everyday business contexts.
Reihe
Auflage
Sprache
Verlagsort
Verlagsgruppe
Springer Fachmedien Wiesbaden GmbH
Zielgruppe
Illustrationen
1 s/w Abbildung
XIX, 314 p. 1 illus.
Maße
Höhe: 210 mm
Breite: 148 mm
Dicke: 19 mm
Gewicht
ISBN-13
978-3-658-26202-0 (9783658262020)
DOI
10.1007/978-3-658-26203-7
Schweitzer Klassifikation
Benedikt S. Höckmayr works as an innovation management researcher, project manager and lecturer at the University of Erlangen-Nuremberg. He received his PhD in economic sciences from Prof. Dr. Kathrin M. Moeslein at the Department of Information Systems, Chair of Information Systems - Innovation & Value Creation.
Objectives of this Research.- Grounding of the Research.- Consuming and Producing Knowledge.- Advancing Design Knowledge.- Shaping a Body of Design Knowledge.- Reflections on the Research.
