Records management today and tomorrow; technical document image management systems; an introduction to document image processing and electronic document management; optical storage technology, standards and applications; image capture, processing and analysis; optical storage technology, standards and applications; making the business case for document image processing and document management; extending transaction processing - applications with image processing; selecting a DIP and document management platform; computer output management options; software for document systems - what is available and how do you choose?; specifying, developing and implementing DIP applications; integrating office applications with DIP and compound/multimedia document management; getting started with document imaging - the use of DIP in small businesses and departments; DIP and the information industry; document imaging in local authorities and central government; micrographics and cost effective records management.