External review and self-regulation - police accountability and the dialectic of complaints procedures, Andrew J.Goldsmith; shooting the messenger - the trial and execution of the Victorian Police Complaints Authority, Ian Freckelton; complaints against the police in Australia - where we are now and what we might learn about the process of law reform, with some comments about the process of legal change, Matthew Goode; police complaints in metropolitan Toronto - perspectives of the public complaints commissioner, Clare E.Lewis; complaints againts the police - the British experience, Mike Maguire; multiple realities, divided worlds - chief constables' perspectives on the police complaints system, Robert Reiner; the police complaints system in Northern Ireland, Ivan Topping; police accountability and civilian oversight of policing - an American perspective, Werner E.Petterson; civilian oversight of the police complaints process in the United States - concerns, developments and more concerns, Richard J.Terrill.