Getting to Yes

Part 1 The problem: don't bargain over positions. Part 2 The method: separate the people from the problem; focus on interests, not positions; invent options for mutual gain; insist on objective criteria. Part 3 "Yes, but...": what if they are more powerful?; what if they won't play?; what if they use dirty tricks? Part 4 In conclusion: analytical table of contents; a note on the Harvard Negotiation Project.