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Evaluation of quality in the social and health services is of increasing importance. This book:
* aims to raise awareness of different types of evaluation methods in use - their strengths, limitations and most appropriate uses
* discusses the problems associated in determining what quality is, and who should set the standards
* presents findings from the PASS and PASSING methods of assessment
* compares PASS with other evaluation methods
* includes service users' perspectives on service quality.
The wide ranging experience of the contributors to this volume will ensure that this book will be at the forefront of the growing field of interest about quality evaluation.
Rezensionen / Stimmen
I would recommend that anyone unfamiliar with the mysteries of PASS and PASSING who is thinking of evaluating services for disabled or older people should read it.' -- Age and Ageing `...a landmark...the most notable contributors to the British approach to normalisation and the running of the almost legendary PASS workshops make solid contributions...A lot of detail is packed into over 200 tightly written pages, and those looking for a guide to developing complex, quantative evaluative methods will find much to assist them...invaluable.' -- The Health Service Journal
Reihe
Sprache
Verlagsort
Zielgruppe
Für höhere Schule und Studium
Für Beruf und Forschung
Produkt-Hinweis
Maße
Höhe: 229 mm
Breite: 152 mm
ISBN-13
978-1-85302-289-0 (9781853022890)
Copyright in bibliographic data is held by Nielsen Book Services Limited or its licensors: all rights reserved.
Schweitzer Klassifikation
Doria Pilling is a Research Fellow attached to the Rehabilitation Resource Centre, City University, London. Graham Watson has organized a number of conferences, several under the auspices of the Disability Working Group of the British Computer Society.
Introduction: How the Conference Came About. PART I Evaluating PASS and PASSING as Quality Measures. 1 Introduction: What are PASS and PASSING, and how do they evaluate service quality? Paul Williams. 2 Which evaluation method, when? Gerald Midgley. 3 Does PASS(ING) pass? A Critique of PASS(ING) Doria Pilling. 4 What does PASS and PASSING tell us about services? Quantitative analyses of data from PASS and PASSING evaluations Paul Williams. 5 ACE (a functional Assessment of Care Environments) as a method of evaluating service quality Paul Wolfson. 6 PASS(ING) and ACE in action: similarities and differences in evaluating services Doria Pilling. PART II Workshops: Is a Consensus on Quality Standards Possible? 7 Workshop 1: Evaluating quality Peter Allen. 8 Workshop 2: Will we ever agree about what we mean by quality of life? David Felce. 9 Workshop 3: Quality measurement in the All-Wales Strategy Judy Renshaw. PART III Perspectives on Quality. 10 Quartz: A multi-dimensional method of quality assurance Stephen Pilling. 11 Quality matters: Service users' perspectives - what matters to people who use mental health services? Jim Band, Margaret Guerrero, Bill Gorf, Bernie Stickland and Dale Walker. 12 Quality matters: Service users' perspectives - what matters to people who need support for a physical impairment? Kath Gillespie Sells. 13 Quality for people: Learning from service users about quality Alison Kerruish. 14 Insiders' views of quality: Inside Quality Assurance (IQA) Leonie Kelleher. 15 Building alternative services and more supportive communities: Framework for accomplishment Alan Tyne. PART IV Workshops: What Are Evaluations For? 16 Workshop 4: Service Evaluation by people with learning difficulties Simon Gardner and Andrea Whittaker. 17 Workshop 5: How far do we use our own values when considering the quality of life experienced by some service users who have learning disabilities? David Hughes. 18 Workshop 6: Who should evaluations be carries out for? Charles Ritchie. PART V: Towards Quality. 19 General discussion. 20 Summing up David Felce.
