Enterprise & Business Management

Today it is the customer who is the centre of research and development. While until now production and service sector were treated as independent fields, this publication takes an interest in the cooperation of the two. Its contributions focus on both research areas and practical approaches showing novelties in the area of Business and Enterprise Management. Among other topics Business Process Management, Knowledge Management, Key Performance Indicators, Supply Chain Management, Business Intelligence and Enterprise Management are being discussed. All contributions adopt an international point of view and combine theory and practice. Accordingly, new research and practical applications from varied countries are presented. This publication is authored for both researchers and lecturers as well as consulters and practitioners.