
Essentials of Business Process Outsourcing
Wiley (Verlag)
Erschienen am 3. Mai 2005
Buch
Softcover
230 Seiten
978-0-471-70987-9 (ISBN)
Beschreibung
This book will provide the fundamentals of business process outsourcing for the busy executive who needs to get up to speed. It will have such features as checklists, tips and techniques, and case studies.
* Written in a user friendly style that allows senior level financial executives to get a solid foundation of what business process outsourcing is and how it can benefit their companies.
* Provides managers with the tools to analyse the BPO opportunities for their own firms, as well as techniques and strategies for managing a BPO initiative.
* Shows managers how a BPO strategy can save the company money and create jobs domestically.
* Both authors are consultants and advisers to industry-leading companies and frequent speakers at business forums and conferences.
Weitere Details
Produkt-Info
Paperback
Reihe
Auflage
1. Auflage
Sprache
Englisch
Verlagsort
New York
USA
Zielgruppe
Für Beruf und Forschung
Produkt-Hinweis
Broschur/Paperback
Klebebindung
Illustrationen
Drawings: 19 B&W, 0 Color; Tables: 17 B&W, 0 Color
Maße
Höhe: 234 mm
Breite: 156 mm
Dicke: 13 mm
Gewicht
374 gr
ISBN-13
978-0-471-70987-9 (9780471709879)
Schweitzer Klassifikation
Weitere Ausgaben
Andere Ausgaben

Thomas N. Duening | Rick L. Click
Essentials of Business Process Outsourcing
E-Book
04/2005
Wiley
35,99 €
Als Download verfügbar
Personen
Thomas N. Duening is Director of the Entrepreneurial Programs Office at the Ira A. Fulton School of Engineering, Arizona State University in Tempe, Arizona. He is also President of INSYTE Business Research Group, an international business consulting and research firm.
Rick L. Click is Senior Director of Global Technology for PayPal, Inc. He has held a series of roles developing business strategies and executing business-reengineering projects for Fortune 500 companies. He also has been the keynote speaker at the General Electric (GE) annual forum for the last three years.
Inhalt
Preface.
1. The BPO Revolution.
2. Identifying and Selecting the BPO Opportunity.
3. Identifying and Managing the Costs of BPO.
4. Vendor Selection and Contracting.
5. Managing BPO-Related Change.
6. Infrastructure Considerations and Challenges.
7. Business Risks and Mitigation Strategies.
Index.