Chapter 1, Managing IT in an e-World
Case Study 1, Midsouth Chamber of Commerce (A): The Role of the Operating Manager in Information Systems
Part I, Information Technology
Chapter 2, Computer Hardware
Chapter 3, Computer Software
Chapter 4, Telecommunications and Networking
Chapter 5, The Data Resource
Case Study I-1, IMT Custom Machine Company, Inc.: Selection of an Information Technology Platform
Case Study I-2, VoIP2.biz: Strategic Steps for a VoIP Supplier
Case Study I-3, VoIP Adoption at Butler University
Case Study I-4, Data Governance at InsuraCorp
Case Study I-5, Midsouth Chamber of Commerce (B): Cleaning Up an IS Debacle
Part II, Applying Information Technology
Chapter 6, Enterprise Systems
Chapter 7, Managerial Support Systems
Chapter 8, E-Business Systems
Case Study II-1, Vendor-Managed Inventory at NIBCO
Case Study II-2,The Challenges of Local System Design for Multinationals: The MaxFli Sales Force Automation System at BAT
Case Study II-3, Real-Time Business Intelligence at Continental Airlines
Case Study II-4, The Cliptomania Web Store
Case Study II-5, Mezzia, Inc.: Deciding Which IT Company to Join
Part III, Acquiring Information Systems
Chapter 9, Basic Systems Concepts and Tools
Chapter 10, Methodologies for Custom Software Development
Chapter 11, Methodologies for Purchased Software Packages
Chapter 12, IT Project Management
Chapter 13, Supporting Computer Users
Case Study III-1, Managing a Systems Development Project at Consumer and Industrial Products
Case Study III-2, Development of an Interorganizational System at Zeus
Case Study III-3, Make-or-Buy Decision at Baxter Manufacturing Company
Case Study III-4, ERP Purchase Decision at Benton Manufacturing Company
Case Study III-5, The Kuali Financial System: An Open Source Project
Case Study III-6, Naval Surface Warfare Center, Crane Division: Implementing Business Process Reengineering Recommendations
Case Study III-7, NIBCO's "Big Bang": An SAP Implementation
Case Study III-8, BAT-Taiwan: Implementing SAP for a Strategic Transition
Case Study III-9, A Troubled Project at Modern Materials
Part IV, The Information Management System
Chapter 14, Planning Information Systems Resources
Chapter 15, Leading the Information Systems Function
Chapter 16, Information Security
Chapter 17, Legal, Ethical, and Social Issues
Case Study IV-1, The Clarion School for Boys - Milwaukee Division: Developing an Information Systems Plan
Case Study IV-2, Teletron, Inc.: Using Information Technology to Transform a Company
Case Study IV-3, Fast Track IT Integration for the Sallie Mae Merger
Case Study IV-4, IT Infrastructure Outsourcing at Schaeffer (A): The Outsourcing Decision
Case Study IV-5, IT Infrastructure Outsourcing at Schaeffer (B): Managing the Outsourcing Contract
Case Study IV-6, Systems Support for a New Baxter Manufacturing Company Plant in Mexico
Case Study IV-7, BAT-APSS: Shared Services at a Multinational Firm
Case Study IV-8, Mary Morrison's Ethical Dilemma
Case Study IV-9, A Security Breach on the Indiana University Computer Network
