Since "Outsourcing Contracts - A Practical Guide" was first published in 2004, there have been fundamental changes in many of the laws affecting outsourcing, including: the replacement of Transfer of Undertakings Directive and Regulations; the introduction of the Pensions Act 2004, which deals with pension arrangements in outsourcing; the replacement of the Utilities Directive and Regulations; the replacement of the various public sector procurement directives by the Consolidated Procurement Directive; additional regulation relating to firms in the financial services sector, including MiFID, CRS, international regulation and sector specific regulation; and, the Information Commissioner's data protection good practice note on outsourcing. The book has also been updated to cover the Information Technology Infrastructure Library (ITIL) and the use of the balanced scorecard in service level and service credit regimes.
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Höhe: 234 mm
Breite: 156 mm
Dicke: 32 mm
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ISBN-13
978-1-905121-12-0 (9781905121120)
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Schweitzer Klassifikation
Amanda Lewis is a Partner at Berwin Leighton Paisner and previously worked in industry for Fujitsu. She has specialised in IT and business process outsourcing for 19 years, and has negotiated over 130 major outsourcing agreements.
Contents Part One - Introduction Chapter 1 Defining Successful Outsourcing Part Two - Preparation Chapter 2 Preparation by the Customer Chapter 3 A Competitive Procurement Process Chapter 4 Selecting a Preferred Supplier Chapter 5 The Project Plan Chapter 6 Preparation by the Supplier Part Three - Services Chapter 7 The Service Description Chapter 8 Control Over How the Services are Provided Chapter 9 Service Levels or Key Performance Indicators Chapter 10 Governance Chapter 11 Dealing with Disputes Chapter 12 Customer Dependencies Part Four - Structure Chapter 13 Existing Equipment Chapter 14 Existing Software and Intellectual Property Rights Chapter 15 Property Aspects Chapter 16 Treatment of Assets During Term Chapter 17 Different Supplier Models Part Five - Charging Chapter 18 The Charging Regime Chapter 19 Service Credits Chapter 20 Ensuring Competitive Charges Part Six - Change Chapter 21 Transformational and Developmental Outsourcing Chapter 22 Change Management Part Seven - Termination Chapter 23 Term and Termination Rights Chapter 24 The Termination Decision Chapter 25 Implications of Termination Part Eight - Insolvency and People Issues Chapter 26 Insolvency Issues Chapter 27 People Issues Part Nine - Liability Chapter 28 Liability and Risk Chapter 29 Limitations of Liability Chapter 30 Confidentiality, Data Protection and Security Part Ten - Regulations Chapter 31 Financial Services Sector Chapter 32 Public Sector Outsourcing Chapter 33 Utilities Sector Part Eleven - International Outsourcing Chapter 34 Offshore Outsourcing Part Twelve - Conclusion Chapter 35 Key Success Factors
