Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.
America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.
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Editions-Typ
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Höhe: 123 mm
Breite: 142 mm
Dicke: 11 mm
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ISBN-13
978-0-7393-0953-7 (9780739309537)
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Schweitzer Klassifikation
Kenneth H. Blanchard and Sheldon Bowles
