
Check-In Check-Out Canadian Edition
Prentice-Hall (Canada) (Publisher)
Published on 15. October 2003
Book
Paperback/Softback
560 pages
978-0-13-045420-1 (ISBN)
Article exhausted; check for reprint
Description
For college, career, and university courses in Hotel and Motel Management and/or Front Desk Operations, usually offered in hospitality programs. *Check-In Check-Out has been a leader in rooms management education and job-training for both two- and four-year educational institutions for over two decades. It has been used as a front-office text, an introductory text, a general resource, and a supplemental enrichment for courses in hotel accounting. Such versatility is possible because the book remains current, accurate, thorough, and professionally based. *This first Canadian edition of Check-In Check-Out weighs each topic anew, matching it against the relevancy, accuracy, and importance of the times. Updated Canadian statistics and exhibits demonstrate the equally amazing growth that lodging has experienced in these past several years. Furthermore, the Canadian edition contains new material on the vibrant history of Canada's hotel industry and the impact of the importation of American hotel chains on the Canadian hotel landscape.
Content has been added on Canadian success stories, such as Canadian Pacific and Four Seasons, to demonstrate the dynamic nature of the hotel industry in Canada and the foresight of its pioneers.
Content has been added on Canadian success stories, such as Canadian Pacific and Four Seasons, to demonstrate the dynamic nature of the hotel industry in Canada and the foresight of its pioneers.
More details
Language
English
Place of publication
Scarborough
Canada
Publishing group
Pearson Canada, Toronto
Target group
Professional and scholarly
Dimensions
Height: 251 mm
Width: 203 mm
Weight
2130 gr
ISBN-13
978-0-13-045420-1 (9780130454201)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
New editions

Gary Vallen | Jerome Vallen | Gary Robinson
Check-in, Check-out, Second Canadian Edition
Book
01/2008
2nd Edition
Pearson
€45.79
Shipment within 15-20 days
Content
Preface. About the Authors. I. THE HOTEL INDUSTRY. 1. The Hotel Industry Past and Present. 2. The Structure of the Hotel Industry. II. THE RESERVATIONS PROCESS. 3. Changing Methods for Making Today's Reservations. 4. Individual and Group Reservations. 5. Forecasting Availability and Overbooking. III. GUEST SERVICE AND RATE STRUCTURES. 6. Managing Guest Service. 7. The Guest Arrival Process. 8. Setting the Room Rate. IV. THE HOTEL REVENUE CYCLE. 9. Billing the Guest Folio. 10. Cash Transactions. 11. Credit and the City Ledger. V. ROOMS MANAGEMENT TECHNOLOGY. 12. The Night Audit. 13. Property Management System Interfaces. Bibliography. Glossary. List of Exhibit Credits. Index.