Check-in, Check-out, Second Canadian Edition
2nd Edition
Published on 18. January 2008
Book
Paperback/Softback
496 pages
978-0-13-204423-3 (ISBN)
Description
Check-In, Check-Out, Second Canadian Edition, is a Canadian text for front office operations courses that assumes little prior industry experience for college students. Based on a cycle of chapters that walk a student through a hotel operation in the same sequence as a guest encounters a hotel, Vallen, Vallen and Robinson provide the essentials of successful lodging management. Now features a new housekeeping chapter (Chapter 3), end of chapter case studies , and new virtual hotel software bound into back of the text!
More details
Edition
2nd edition
Language
English
Place of publication
United States
Publishing group
Pearson Education (US)
Target group
College/higher education
Dimensions
Height: 10 mm
Width: 10 mm
Thickness: 10 mm
Weight
1000 gr
ISBN-13
978-0-13-204423-3 (9780132044233)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
Previous edition
Gary K. Vallen | Jerome J. Vallen | Gary Robinson
Check-In Check-Out Canadian Edition
Book
10/2003
Prentice-Hall (Canada)
€84.17
Article exhausted; check for reprint
Content
Part I The Hotel Industry
Chapter 1 The Hotel Industry: Past and Present
Chapter 2 The Structure of the Hotel Industry
Chapter 3 Housekeeping
Part II The Reservations Process
Chapter 4 Global Reservations Technologies
Chapter 5 Individual and Group Reservations
Chapter 6 Forecasting Availability and Overbooking
Part III Guest Service and Rate Structures
Chapter 7 Managing Guest Service
Chapter 8 The Guest Arrival and Check-In Process
Chapter 9 Setting the Room Rate
Part IV The Hotel Revenue Cycle
Chapter 10 Billing the Guest Folio
Chapter 11 Cash Transactions
Chapter 12 Credit and the City Ledger
Part V Technology
Chapter 13 The Night Audit
Chapter 14 Property Management System Interfaces
Bibliography
Glossary
Exhibits Credits
Index
Chapter 1 The Hotel Industry: Past and Present
Chapter 2 The Structure of the Hotel Industry
Chapter 3 Housekeeping
Part II The Reservations Process
Chapter 4 Global Reservations Technologies
Chapter 5 Individual and Group Reservations
Chapter 6 Forecasting Availability and Overbooking
Part III Guest Service and Rate Structures
Chapter 7 Managing Guest Service
Chapter 8 The Guest Arrival and Check-In Process
Chapter 9 Setting the Room Rate
Part IV The Hotel Revenue Cycle
Chapter 10 Billing the Guest Folio
Chapter 11 Cash Transactions
Chapter 12 Credit and the City Ledger
Part V Technology
Chapter 13 The Night Audit
Chapter 14 Property Management System Interfaces
Bibliography
Glossary
Exhibits Credits
Index