Hotel Operations Management
Published on 11. September 2003
Book
Hardback
512 pages
978-0-13-099598-8 (ISBN)
Description
For courses in Introduction to Hotel and Lodging Management.
Describing in great depth and detail all areas of hotel administration, this accurate text provides an up-to-date and comprehensive examination of the responsibilities of a hotel general manager. It shares with students the procedures effective managers use to ensure their hotel's-and their own-ultimate success.
Describing in great depth and detail all areas of hotel administration, this accurate text provides an up-to-date and comprehensive examination of the responsibilities of a hotel general manager. It shares with students the procedures effective managers use to ensure their hotel's-and their own-ultimate success.
More details
Language
English
Place of publication
United States
Publishing group
Pearson Education (US)
Target group
Professional and scholarly
Dimensions
Height: 242 mm
Width: 182 mm
Thickness: 25 mm
Weight
873 gr
ISBN-13
978-0-13-099598-8 (9780130995988)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
New editions
David K. Hayes | Jack D. Ninemeier
Hotel Operations Management
Book
03/2006
2nd Edition
Pearson
€105.88
Article exhausted; check for reprint
Persons
David K. Hayes, Ph.D. is Managing Owner of the Clarion Lansing Hotel and Conference Center.
Jack D. Ninemeier, Ph.D. is a Professor of Hospitality Business at Michigan State University.
Jack D. Ninemeier, Ph.D. is a Professor of Hospitality Business at Michigan State University.
Content
1. The Hotel Industry: Overview and Professional Career Opportunities.
2. The Hotel General Manager.
3. Management and Supervision Skills for the G.M.
4. Human Resources.
5. The Controller.
6. The Front Office.
7. Housekeeping.
8. Food and Beverage.
9. Safety and Property Security.
10. Sales and Marketing.
11. Facility Engineering and Maintenance.
12. Franchise Agreements and Management Contracts.
13. Purchasing a Hotel.
2. The Hotel General Manager.
3. Management and Supervision Skills for the G.M.
4. Human Resources.
5. The Controller.
6. The Front Office.
7. Housekeeping.
8. Food and Beverage.
9. Safety and Property Security.
10. Sales and Marketing.
11. Facility Engineering and Maintenance.
12. Franchise Agreements and Management Contracts.
13. Purchasing a Hotel.