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Your search for Jon Anton

  1. Cover: Listening to the Voice of the Customer - Purdue University Press
    Jon Anton
    Listening to the Voice of the Customer
    05/2008
    Purdue University Press
    9780915910434 (ISBN)
    Book
    Paperback/Softback
    €76.89
    Shipment within 3-4 weeks
  2. Cover: Inbound Customer Callcenter Design - Purdue University Press
    Inbound Customer Callcenter Design
    11/2007
    Purdue University Press
    9781557531308 (ISBN)
    Book
    Paperback/Softback
    €72.00
    Shipment within 3-4 weeks
  3. Cover: Call Center Management - Purdue University Press
    Jon Anton
    Call Center Management
    04/2007
    Purdue University Press
    9781557531124 (ISBN)
    Book
    Paperback/Softback
    €69.52
    Shipment within 3-4 weeks
  4. Cover: Call Center Performance Enhancement Using Simulation and Modeling - Purdue University Press
    Jon Anton | Bill Hall | Vivek Bapat
    Call Center Performance Enhancement Using Simulation and Modeling
    11/1999
    Purdue University Press
    9781557531827 (ISBN)
    Book
    Paperback/Softback
    €70.76
    Shipment within 3-4 weeks
  5. Cover: Customer Relationship Management - Pearson
    Jon Anton | Natalie L. Petouhoff
    Customer Relationship Management
    The Bottom Line to Optimizing Your ROI (NetEffect Series)
    08/2002
    2nd EDN2nd Edition
    Pearson
    9780130990693 (ISBN)
    Book
    Paperback/Softback
    Other editions
    €30.94
    Exhausted; no reprint
  6. This image is currently not available.
    Jon Anton
    Customer Relationship Management
    Making Hard Decisions with Soft Numbers
    02/1996
    Pearson
    9780134384740 (ISBN)
    Book
    Hardback
    Other editions
    €42.08
    Exhausted; check for reprint
    New edition available
  7. This image is currently not available.
    Jon Anton
    20
    20 CRM: a Visionary Insight Into Unique Customer Contacts
    02/2002
    Purdue University Press
    9780963046451 (ISBN)
    Book
    Paperback/Softback
    €43.51
    Shipment within 3-4 weeks
  8. This image is currently not available.
    Jon Anton
    EBusiness Customer Service
    01/2002
    Purdue University Press
    9780963046499 (ISBN)
    Book
    Paperback/Softback
    €62.09
    Shipment within 3-4 weeks
  9. This image is currently not available.
    Jon Anton
    Minimizing Agent Turnover
    05/2002
    Purdue University Press
    9780963046420 (ISBN)
    Book
    Paperback/Softback
    €58.38
    Shipment within 3-4 weeks
  10. Cover: Call Center Benchmarking - Purdue University Press
    Jon Anton | David Gustin
    Call Center Benchmarking
    Deciding If Good is Good Enough
    06/2000
    Purdue University Press
    9781557532152 (ISBN)
    Book
    Paperback/Softback
    €39.80
    Exhausted; no reprint
  11. This image is currently not available.
    Frank L. Domurath | Jon Anton | Jeroen Jeths
    Call Center Metrics That Matter
    Making the Organization Profitable
    03/2004
    Purdue University Press
    9781557531834 (ISBN)
    Book
    Hardback
    €60.80
    Exhausted; no reprint