Call Center Management
Published on 30. April 2007
Book
Paperback/Softback
100 pages
978-1-55753-112-4 (ISBN)
Description
Designed to provide new professional callcenter managers with a methodology for managing their callcenter in an easily understood, step by step manner.
More details
Language
English
Place of publication
West Lafayette
United States
Target group
College/higher education
Professional and scholarly
Dimensions
Height: 279 mm
Width: 216 mm
Thickness: 8 mm
Weight
367 gr
ISBN-13
978-1-55753-112-4 (9781557531124)
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Schweitzer Classification
Person
Jon Anton specializes in enhancing customer service strategy through inbound call centers and teleweb centers using the latest telecommunications and computer technology. He has assisted over 400 companies in improving their customer service strategy/delivery by the design and implementation of inbound and outbound call centers. Dr. Anton is the author of 48 papers and 5 books on customer service and call center methods; and in 1996, Call Center Magazine selecting him as an Original Pioneer of the emerging call center industry.