Inbound Customer Callcenter Design
Purdue University Press
Published on 30. November 2007
Book
Paperback/Softback
277 pages
978-1-55753-130-8 (ISBN)
Description
This book is educational, easy to understand, and not only a must for call center managers, but it will help CSRs understand the significant role they play in the overall operation of a call center, and in their organization's CRM strategies
More details
Language
English
Place of publication
West Lafayette
United States
Target group
College/higher education
Dimensions
Height: 229 mm
Width: 152 mm
Weight
3629 gr
ISBN-13
978-1-55753-130-8 (9781557531308)
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Schweitzer Classification
Person
Jon Anton specializes in enhancing customer service strategy through inbound call centers and teleweb centers using the latest telecommunications and computer technology. He has assisted over 400 companies in improving their customer service strategy/delivery by the design and implementation of inbound and outbound call centers. Dr. Anton is the author of 48 papers and 5 books on customer service and call center methods; and in 1996, Call Center Magazine selecting him as an Original Pioneer of the emerging call center industry.