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Your search for Donna Knapp

  1. Cover: ITSM Process Design Guide - J. Ross Publishing
    Donna Knapp
    ITSM Process Design Guide
    Developing, Reengineering, and Improving IT Service Management
    08/2010
    J. Ross Publishing
    9781604276916 (ISBN)
    E-Book
    ePUB
    Other editions
    €61.49
    Available for download
  2. Cover: A Guide to Customer Service Skills for the Service Desk Professional - Course Technology Inc
    Donna Knapp
    A Guide to Customer Service Skills for the Service Desk Professional
    03/2010
    3rd EDN3rd Edition
    Course Technology Inc
    9780538748537 (ISBN)
    Book
    Paperback/Softback
    Other editions
    €103.98
    Shipment within 10-20 days
    New edition available
  3. Cover: The ITSM Process Design Guide - J Ross Publishing
    Donna Knapp
    The ITSM Process Design Guide
    Developing, Reengineering, and Improving IT Service Management
    08/2010
    J Ross Publishing
    9781604270495 (ISBN)
    Book
    Paperback/Softback
    Other editions
    €107.90
    Shipment within 10-20 days
  4. Cover: A Guide to Customer Service Skills for the Service Desk Professional - Course Technology Inc
    Donna Knapp
    A Guide to Customer Service Skills for the Service Desk Professional
    05/2014
    4th EDN4th Edition
    Course Technology Inc
    9781285063584 (ISBN)
    Book
    Paperback/Softback
    €235.50
    Shipment within 15-20 days
  5. Cover: A Guide to Service Desk Concepts - Course Technology Inc
    Donna Knapp
    A Guide to Service Desk Concepts
    02/2013
    4th EDN4th Edition
    Course Technology Inc
    9781285063454 (ISBN)
    Book
    Paperback/Softback
    €257.16
    No shipping information available
  6. This image is currently not available.
    Donna Knapp
    A Guide to Customer Service Skills for the Help Desk Professional
    11/1999
    Course Technology Inc
    9780760072622 (ISBN)
    Book
    Paperback/Softback
    Other editions
    €60.84
    Exhausted; check for reprint
    New edition available
  7. This image is currently not available.
    Donna Knapp
    A Guide to Service Desk Concepts
    Service Desk and the It Infrastructure Library
    03/2009
    3rd EDN3rd Edition
    South-Western
    9780324785067 (ISBN)
    Book
    Paperback/Softback
    €75.70
    Exhausted; no reprint
  8. This image is currently not available.
    Donna Knapp
    An Introduction to Help Desk Concepts
    10/1998
    10th EDN10th Edition
    Course Technology Inc
    9780760071502 (ISBN)
    Book
    Paperback/Softback
    €68.27
    Exhausted; no reprint
  9. This image is currently not available.
    Donna Knapp
    A Guide to Customer Service Skills for the Help Desk Professional
    11/2004
    2nd EDN2nd Edition
    Course Technology Inc
    9780619216412 (ISBN)
    Book
    Paperback/Softback
    Other editions
    €56.94
    Exhausted; check for reprint
    New edition available
  10. This image is currently not available.
    Donna Knapp
    A Guide to Help Desk Concepts
    04/2009
    3rd EDN3rd Edition
    South-Western
    9781439040225 (ISBN)
    Book
    Paperback/Softback
    €94.27
    Exhausted; no reprint
  11. This image is currently not available.
    Donna Knapp
    Guide to Customer Service Skills for the Help Desk Professional
    11/1999
    Turtleback Books
    9780613916493 (ISBN)
    Book
    Hardback
    €60.75
    Article not available
  12. This image is currently not available.
    Donna Knapp
    A Guide to Help Desk Concepts
    03/2003
    2nd EDN2nd Edition
    Course Technology Inc
    9780619159467 (ISBN)
    Book
    Paperback/Softback
    Other editions
    €68.08
    Exhausted; no reprint