
ITSM Process Design Guide
Description
Alles über E-Books | Antworten auf Fragen rund um E-Books, Kopierschutz und Dateiformate finden Sie in unserem Info- & Hilfebereich.
More details
Other editions
Additional editions

Person
Content
- Intro
- Table of Contents
- Acronymns
- About the Author
- Chapter 1: Introduction
- Chapter 2: Defining and Analyzing Customer Requirements
- Chapter 3: Quality Management Principles
- Chapter 4: Defining and Documenting Processes
- Chapter 5: Assessing Process Maturity
- Chapter 6: Process Design and Improvement Steps
- Chapter 7: Process Design and Improvement Tools and Techniques
- Chapter 8: Producing Meaningful Metrics
- Chapter 9: Managing Organizational Change
- Chapter 10: IT Service Management Technologies
- Appendix A: Sample Process Definition Document
- Appendix B: Sample Document Control Sheet
- Appendix C: Sample High-level Implementation Plan
- Appendix D: Sample Key Performance Indicators
- Appendix E: Sample Communication Plan
- Appendix F: Sample Training Plan
- Appendix G: Additional Sources of Information
- Glossary
- Index
System requirements
File format: ePUB
Copy protection: Adobe-DRM (Digital Rights Management)
System requirements:
- Computer (Windows; MacOS X; Linux): Install the free reader Adobe Digital Editions prior to download (see eBook Help).
- Tablet/smartphone (Android; iOS): Install the free app Adobe Digital Editions or the app PocketBook before downloading (see eBook Help).
- E-reader: Bookeen, Kobo, Pocketbook, Sony, Tolino and many more (not Kindle).
The file format ePub works well for novels and non-fiction books – i.e., „flowing” text without complex layout. On an e-reader or smartphone, line and page breaks automatically adjust to fit the small displays.
This eBook uses Adobe-DRM, a „hard” copy protection. If the necessary requirements are not met, unfortunately you will not be able to open the eBook. You will therefore need to prepare your reading hardware before downloading.
Please note: We strongly recommend that you authorise using your personal Adobe ID after installation of any reading software.
For more information, see our ebook Help page.