
How Consumers Pick a Hotel
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Content
Preface
Part I. Getting Ready
Chapter 1. "How Do You Pick a Hotel?": A Brief Look at Consumer Behavior
Chapter 2. Strategic Planning and Implications
Part II: Segmentation Strategies
Chapter 3. Physical Attribute Segmentation
Chapter 4. Behavioral Attribute Segmentation
Chapter 5. Industrial Segmentation
Part III: Translating Segmentation in Marketing Strategy
Chapter 6. What Now?
Chapter 7. Perceptual Mapping
Chapter 8. Marketing Communications
Chapter 9. Finally: Which Segmentation Technique?
Appendix: Case Applications of Segmentation
Introduction to the Cases
Case 1: VALspeak and an Organization's Culture
Case 2: Typing Focus Groups for Product/Service Design
Case 3: A Proprietary Segmentation Scheme
What Do the Cases Tell Us?
References
Index
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