The Objective is Quality
An Introduction to Performance and Sustainability Management Systems
1st Edition
Published on 23. April 2013
400 pages
978-1-4665-7300-0 (ISBN)
Description
Quality is a form of management that is composed of the double approach of driving an organization towards excellence, while conforming to established standards and laws. The objective of quality confers advantages to companies: it makes them more resilient to change that can be unexpected or even chaotic; it makes them more competitive by identify
More details
Language
English
Place of publication
Boca Raton
United States
Target group
College/higher education
File size
10,02 MB
ISBN-13
978-1-4665-7300-0 (9781466573000)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
Additional editions
Michel Jaccard
The Objective is Quality
An Introduction to Performance and Sustainability Management Systems
Book
04/2013
1st Edition
CRC Press
€121.50
Shipment within 15-20 days
Person
Michel Jaccard is a physicist (Ph.D. in biophysics from the University of Lausanne) who has worked as R&D project leader at Nestle and as a member of the direction of a large food corporation before joining the direction of the Ecole polytechnique federale de Lausanne (EPFL) in 1995. In this role, he has been director of academic affairs of EPFL; head of communications for the Board of Polytechnic Institutes (Zurich); and head of quality at the EPFL. In 2009, he was named director of International Affairs and Accreditation of the EPFL, and he is also Senior lecturer at the EPFL College of Management.
Content
The Environment of Quality. The Quality Approach: Concepts and Definitions. The History of Quality. The ISO 9000 Family of Quality Management Systems. Safety of the Food Chain and the ISO 22000 Family. Quality Management in Laboratories: ISO 17025. Key ISO Management Systems. Total Quality: Personalities that Stand Out. Total Quality Management: Prices. The Toyota Way and the Toyota Production System (TPS). Quality Control and the Six-Sigma Approach. Moral and Ethical Elements. Deontology of Professions and Functions. Environmental Management and the ISO 14000 Family. Social Responsibility of Organizations and ISO 26000.
